About this role
Position Summary
Under the direct supervision of the Supervisor, F&B Manager or Casino Shift Manager, this position is responsible for greeting and seating guests with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members This position may be performed in a restaurant, bar and grill, on a casino floor, in a bar, at a special event, or other areas. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Greet guests by name wherever possible
- Seat guests in accordance with seating chart, number of servers and fair distribution of tables, provides menus; advises guests of daily or weekly specials
- Assigns pager s and documents wait list according to departmental procedures and guidelines
- Explains how various menu items or beverages are prepared (if applicable)
- Assists with cleaning tables or counters; removes dishes and re-stocks when re quired
- Performs opening or closing duties as required
- Maintains accurate records, wait lists and reservations
- Answers telephone, directs calls to appropriate venue, checks phone messages and returns any calls required
- Ensures table availability through communication with bussing and serving staff; maximizes seating arrangements
- Processes guests take-out orders accordingly including; entering order into the POS, applying an applicable discounts, accepting payment for order, packaging the order when it is ready ensuring all items, accessories and condiments are included & presenting the guest with their completed take-out order when ready
- Performs cashier duties; counts cash float a t end of shift and processes the Cage and Audit drops according to stated procedures
- Breaks serving and bar staff in accordance with their detailed position descriptions when called upon in times of high volumes working as a team
- Liaises and communicates effectively with all appropriate operational departments
- Communicates effectively with guests waiting to be seated regarding their remaining wait time
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education and Qualifications
- High School Diploma; Post Secondary hospitality or hotel education an asset
- Minimum 1 year food and beverage experience
- POS experience
- Ability to successfully obtain a Criminal record check
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
- Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, odors; some exposure to verbal abuse, non-traditional work hours