About this role
Communicates key goals and best practices with teams conducting end-to-end hardware installation and troubleshooting. Shares strategic direction for teams implementing network communications and solutions. Establishes the strategy for data center environments, customer environments, and/or operations for a region, and best practices for identifying and escalating trends. Is responsible for trainings across a geographic region, and understands what technical gaps are part of the larger organization to drive knowledge and understanding for technicians and refining their skill sets. Oversees collaboration across service and development areas and external vendors to resolve technical problems, providing subject matter expertise around programmatic level issues.