Accommodations Coordinator

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham’s mission, make a lasting impact on people, and uplift our community.

A Brief Overview
The Accommodations Coordinator is responsible for administering, coordinating, and continuously improving Peckham's accommodations program. This role serves as the primary point of contact for employees, leaders, Human Resources, Human Services, and other stakeholders regarding workplace accommodations and accessibility-related requests. The Accommodations Coordinator manages the accommodations process from intake through resolution, ensuring timely, consistent, and compliant administration of accommodation requests. The role facilitates the interactive process, maintains accurate documentation, provides guidance to leaders and employees, monitors case timelines, and drives continuous improvement of accommodations-related policies, procedures, systems, and reporting. This position is essential to ensuring employees have equitable access to opportunities, resources, and support needed to perform the essential functions of their roles.

What you will do

- Manage workplace accommodation requests from intake through implementation and resolution.
- Facilitate the interactive process with employees, leaders, healthcare providers, and internal stakeholders.
- Serve as the primary point of contact for accommodation-related questions, guidance, and support.
- Review requests, documentation, and supporting information to determine next steps and ensure appropriate follow-up.
- Coordinate accommodations with Human Resources, Human Services, Benefits, Safety, Facilities, IT, and operational leaders.
- Monitor accommodation case progress and ensure timely follow-up and resolution of requests.
- Maintain accommodation records, case files, and documentation in accordance with company policies and legal requirements.
- Administer accommodation workflows and documentation within Workday and other designated systems.
- Provide guidance and education to employees regarding accommodation processes, expectations, and best practices.Monitor and report on accommodation metrics, trends, service levels, and program effectiveness.
- Ensure consistent application of accommodation policies, procedures, and documentation standards.
- Identify and escalate complex, high-risk, or sensitive accommodation matters as appropriate.
- Monitor case volumes, response times, service levels, and program effectiveness.
- Develop and maintain accommodation resources, tools, templates, and reference materials.
- Deliver training and education on accommodations, accessibility, and related processes.
- Recommend and implement process improvements that enhance efficiency, compliance, and employee experience.
- Participate in audits, compliance reviews, and documentation assessments.
- Support policy development, updates, and process documentation related to accommodations and accessibility.
- Collaborate on system enhancements, workflow optimization, and reporting improvements.
- Research and stay updated on accommodation trends, best practices, and regulatory updates to support program effectiveness.

What you will Need

- High School (HS) Diploma
- An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
- 3 + Years of professional experience in Human Resources, employee relations, leave administration, accommodations, benefits, case management, workforce development, or a related field.
- Experience coordinating multiple complex cases, projects, and priorities simultaneously.
- Knowledge of workplace accommodations, disability inclusion, and employee support practices.
- Understanding of ADA, ADAAA, FMLA, PWFA, and related employment regulations.
- Ability to interpret policies, analyze information, and exercise sound judgment.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Ability to manage sensitive and confidential information with discretion.
- Strong attention to detail and follow-through.
- Ability to balance employee support with operational and business needs.
- Proficiency with HRIS systems, case management tools, Microsoft Office, and reporting platforms.

Nice to have

- Bachelors degree in Human Resources, Business Administration, Social Work, Rehabilitation Counseling, Organizational Development, or other related field.
- Experience using Workday or other HR case management systems.
- SHRM Certification

At Peckham, you'll join a mission-driven organization committed to supporting growth and creating lasting impact. If you or someone you know is passionate about making a positive impact in a people-first organization, we encourage you to apply and join us on the journey.

Physical Demands: Office and Administrative Support

The general nature of this position operates in a professional office environment. The environment has standard office lighting, temperature, and noise levels. The role involves prolonged periods working on a computer and engaging in virtual or in-person meetings. Additionally, it also requires the ability to sit for extended periods, use standard office equipment, and perform repetitive tasks such as typing and data entry. The role may involve light lifting (up to 20 pounds) and occasional standing or walking.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled.  Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

- Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you
- Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
- Email us [email protected] (mailto:[email protected]?subject=Reasonable%20Accommodation%20for%20Applying)
- Call us at (517) 316-4000
- Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:
Human Resources

Location:
Lansing, MI

Worker Sub-Type:
Staff Member