Account Representative

Requisition ID: 951075
Store # : 110384 EM Reseller Dev - OH CSC
Position: Full-Time
Total Rewards: Benefits/Incentive Information

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

JOB DESCRIPTION

GENERAL FUNCTION

The Account Specialist supports EyeMed’s Strategic Partner Account Management team and the overall growth and retention activities for our large healthcare partners. This role provides account management support, coordinates cross-functional activities, researches and resolves client issues, manages operational requests, supports reporting and presentations, and drives exceptional client service. The Account Specialist acts as a liaison between client-facing teams and internal departments to ensure timely, accurate delivery of client requests and business objectives.

MAJOR DUTIES AND RESPONSIBILITIES

- Serve as a primary support resource for Account Managers and Strategic Partner clients.

- Manage ticket submission and tracking for reporting, provider recruitment, provider escalations, geo-reporting, and other operational requests.

- Collect, analyze, and package reports and client information for Account Manager delivery.

- Build and update business review presentations, including data population and slide maintenance.

- Provide support for RFP responses and client information requests.

- Submit and track custom quote requests in partnership with Account Managers.

- Assist with ID card research, distribution inquiries, and related client requests.

- Conduct audits and reviews of client documentation and account materials to ensure accuracy.

- Support special projects, process improvement initiatives, and workload balancing activities.

- Maintain strong cross-functional relationships and communicate updates effectively.

- Support PTO coverage and other team support functions as needed.

- Identify opportunities to improve processes, efficiency, and client experience.

- Maintain detailed documentation and follow established turnaround times and service standards.

BASIC QUALIFICATIONS

- Bachelor's degree

- 0-1 years business experience (account management, sales support, marketing, data/business analytics or relevant experience)

- Customer/client support experience

- Excellent communication skills (written/verbal)

- Ability to compile and interpret data sets

- Strong proficiency in Microsoft Office Suite, including Excel and PowerPoint

- Comfort managing e-mail and telephonic relationships

- Demonstrated sense of urgency responding to customers, attention to detail and ability to proofread complex documents and data sets

- Possesses an Accident / Health Insurance License or ability to obtain license within 60 days of hire

PREFERRED QUALIFICATIONS

- Health, dental or vision insurance industry experience

- Business-to-business client support experience

- Analytical skills with ability to manage multiple tasks while meeting required deadlines

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected]

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.