Implementation Lead- International (6 month contract)

- Lead on-site rollout of RedCat POS across Australian restaurants

- Build and maintain RedCat lab environments for menu, pricing, recipe, and inventory configuration

- Design and validate menu and data structures in partnership with Data & Menu Governance

- Execute integration testing with Abcom BOH systems (inventory, reporting, financial workflows)

- Validate digital ordering and aggregator integrations (Deliverect) and related test cases

- Support kiosk, payments, and peripheral integrations as part of the full restaurant stack

- Conduct store readiness assessments and lead cutover planning with Ops

- Be on-site for go-live and hypercare support; coordinate rapid triage with vendors and Ops

- Serve as the primary in-market IT partner to Ops and franchisees during rollout activities

- Document rollout playbooks, decision logs, issues, and resolutions to enable repeatable deployments

- Build and own the full market conversion plan: wave sequencing, site readiness criteria, cutover windows, resourcing and contingency.

- Define, communicate and execute the hardware replacement plan. Site surveys are complete; this role turns the findings into a costed plan by restaurant, agrees it with Operations and franchisees, and manages specification, procurement and delivery so equipment is in place ahead of each wave.

- Maintain menus, pricing and promotions across both the legacy POS and RedCat throughout the transition, including online ordering and aggregator channels.

- Communicate the plan and progress to Operations, franchisees and International IT through regular status reporting and readiness reviews.

- Plan and execute the reporting and polling cutover for each wave: move each converted restaurant onto the new sales polling and reporting feeds, retire the legacy feed, and confirm daily sales and financial data land correctly in CKE reporting before the site is signed off.

- Support the mobile app migration and related guest communications during the conversion period.

- Take over the existing lab environments, menu structures, playbooks and open issues from prior work, and keep documentation current for handover.

POSITION QUALIFICATIONS/CORE COMPETENCIES

- Bachelors degree in Information Technology, Business Systems, or related field (or equivalent experience)

- 5+ years of experience in POS implementations, restaurant technology, or retail systems deployment

- Proven experience leading multi-site system rollouts or large-scale technology implementations

- Hands-on experience with POS configuration (menus, pricing, inventory, recipes)

- Experience with system integrations (BOH systems, digital ordering platforms, payment systems)

- Strong understanding of restaurant operations and franchise environments preferred

- Experience working with third-party vendors and managing cross-functional stakeholders

- Willingness to travel extensively and provide on-site support during deployments

- Experience with RedCat POS and Abcom back-of-house preferred; Deliverect or aggregator integration experience preferred.

- Experience planning and sequencing multi-site conversion waves against a fixed deadline.

- Experience running parallel systems during a phased conversion, keeping menus and pricing accurate on both.

- Experience coordinating hardware refresh and procurement across multiple sites.

- Must be based in Australia with local work rights; available for after-hours and overnight cutovers.

WORK ENVIRONMENT

- Six-month contract engagement with the option to extend.

- Field-based role in a fast-paced, deadline-driven environment, working from restaurants, franchisee sites and remotely.

- Significant time on site in restaurants during conversion waves, including go-live and hypercare, with after-hours and overnight cutovers.

PHYSICAL DEMANDS

- Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse

- Travel required — up to 50% during conversion periods, within Australia

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.