Logistics Customer Service Support (M/F)

YOUR ROLE

Based within BBL GESTION MAROC, Groupe BBL’s Moroccan subsidiary , you will work closely with one of our subsidiaries in the Netherlands to support its daily customer service and logistics operations.

You will manage customer orders, monitor operational data and ensure that warehouse and transport documentation is accurate and complete. You will receive daily guidance and support from your colleagues in the Netherlands.

Your main responsibilities will include:

Customer Order Administration

- Enter and process customer orders in the Warehouse Management System (WMS) and Transport Management System (TMS).
- Check order information for accuracy and completeness.
- Monitor open orders and flag those requiring attention or follow-up.

Mailbox Management

- Monitor the shared mailbox and sort incoming emails.
- Respond to routine administrative and customer service requests.
- Forward operational queries to the relevant contacts and follow up when required.

Inbound and Outbound Documentation

- Prepare incoming goods registrations and verify supporting documentation.
- Prepare picking orders and shipment instructions.
- Ensure that documents are complete and consistent with the information recorded in the systems.

Reporting

- Prepare daily and weekly order and delivery reports.
- Maintain tracking files and highlight outstanding items requiring attention.

Proof of Delivery and Document Management

- Request, verify and archive Proof of Delivery (POD) documents.
- Follow up on missing or incomplete transport documentation.
- Process and organise packing lists, goods receipt documents and shipment photographs.
- Keep electronic records accurate, organised and accessible.

YOUR PROFILE

Your background

- Education in logistics, transport, business administration or a related field.
- Previous experience in customer service, logistics administration or order processing would be an advantage.
- Good command of written and spoken English to communicate with colleagues in the Netherlands.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Familiarity with WMS or TMS software would be an asset.

Your strengths

- You are organised, reliable and attentive to detail.
- You manage priorities effectively and meet deadlines.
- You communicate clearly and feel comfortable working with colleagues remotely.
- You take ownership of follow-up actions and flag issues promptly.
- You enjoy supporting operational teams in an international environment.

Ready to keep our customers’ logistics moving? Join Groupe BBL!