Sales Support Intern

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

## What You Can expect

Join the team behind mymobility and ZBEdge Analytics , Zimmer Biomet’s digital care management and data platform that connects patients and surgeons. As a Product Systems Specialist Intern, you won't just be watching; you’ll be hands-on in creating the content and testing the features that improve patients’ preparation for and recovery from surgeries across Europe.

The Product Systems Specialist works within the Recon and DTS department of Zimmer Biomet. He/ she is working in an EMEA role and primarily responsible for creating and customizing content within the Content management Systems of mymobility as well as supporting User Acceptance Testing of new features and versions.

In addition, the Product Systems Specialist is improving existing templates and processes within the Content Management Systems and preparing management reports for internal and external stakeholders.

The Product Systems Specialist is closely collaborating with the Solutions Architects and Sales teams to drive organization and customer success metrics.

## How You Create An Impact

- Gain hands-on experience in the software development lifecycle by assisting in UAT to ensure new features are ready for the real world
- Support content customization, creation and localization in different countries
- Troubleshoot technical issues and coordinate with IT or vendors for resolution
- Ensure accuracy, completeness, and consistency of product data across systems
- Develop an eye for detail by managing data integrity and ensuring the accuracy of product information across our systems
- Maintain version control and documentation for product configurations
- Analyze workflows and identify opportunities to improve efficiency in product lifecycle processes
- Gather business requirements and translate them into system specifications
- Document system processes and create user guides or manuals
- Master data visualization by creating impactful reports that help management make informed decisions
- Provide insights and recommendations to management based on data analysis
- Conduct training sessions and provide guidance to system users

## What Will Make You Stand Out

- Ability to learn new computer systems quickly
- Ability to identify workflow issues, summarize requirements and provide solutions
- Ability to work autonomously
- Understand the importance of being proactive as well as reacting quickly to opportunities & problems
- Growth mindset
- Interpersonal and problem-solving skills
- Demonstrated competence in project management
- Excellent oral, written communication and presentation skills in English and at least one additional major European language
- Proficient in use of software applications to include EXCEL, WORD and POWERPOINT

## Your Background

- Bachelor’s degree in a technical or clinically-based field, or a quantitative, business-oriented field
- Experience with IT systems and/ or business process improvement (healthcare experience preferred)

EOE/M/F/Vet/Disability