About this role
Job Purpose:
- The Operations Manager at SELIG PARKING is responsible for overseeing the daily operations of parking facilities, ensuring efficient service delivery, and maintaining high standards of customer satisfaction. This role involves strategic planning, staff management, and operational excellence to optimize the parking services and contribute to the company's growth.
Key Responsibilities:
- Oversee and manage the daily operations of parking facilities to ensure smooth and efficient service delivery.
- Develop and implement operational strategies to improve service quality and customer satisfaction.
- Monitor and analyze operational performance metrics to identify areas for improvement.
- Manage and lead a team of parking staff, providing guidance, training, and performance evaluations.
- Ensure compliance with company policies, procedures, and safety regulations.
- Coordinate with maintenance teams to ensure facilities are well-maintained and operational.
- Handle customer inquiries and resolve any issues or complaints in a professional manner.
- Collaborate with senior management to develop and implement business growth strategies.
- Prepare and manage budgets, ensuring cost-effective operations.
- Conduct regular audits and inspections to maintain high standards of service and facility conditions.
- Stay updated with industry trends and best practices to enhance operational efficiency.
Qualifications
Required Experience:
- 2 - 5 years of experience in operations management, preferably within the parking or transportation industry is a MUST.
- Proven track record of successfully managing teams and improving operational efficiency.
- Experience in budget management and financial reporting.
- Demonstrated experience in implementing process improvements and managing change.
Required Skills and Abilities:
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent problem-solving and decision-making abilities.
- Outstanding communication and interpersonal skills, with the ability to interact effectively with clients, staff, and stakeholders.
- Proficiency in using operations management software and tools.
- Ability to analyze data and generate reports to drive operational improvements.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and manage multiple priorities simultaneously.