Director, Real Estate Asset Management & Building Operations

Position Summary:

The Real Estate Asset Manager is responsible for helping NAR optimize the performance and value of its real estate portfolio, including properties in Chicago, Washington, D.C., and West Chester, Ohio. This role provides strategic oversight of building operations, leasing, financial performance, capital planning, property management relationships, and committee reporting. The Asset Manager serves as a key liaison between Finance, Legal, external property managers, brokers, vendors, and the Real Property Operations Committee to ensure NAR’s real estate assets are operated efficiently, maintained responsibly, and aligned with the association’s financial and strategic objectives.

Duties and Responsibilities :

- Oversee the financial and operational performance of NAR’s owned real estate assets, including office, retail and amenity spaces.

- Monitor Net Operating Income, occupancy, tenant retention, operating costs, capital investment, and other key performance indicators for each property.

- Partner with property managers, brokers, construction managers, and internal stakeholders to develop and execute property-level business plans, leasing strategies, operating budgets, and capital plans.

- Review monthly, quarterly, and annual property management reports, including financial statements, rent rolls, variance analyses, capital project updates, tenant activity, and operating metrics.

- Support lease negotiations, renewals, amendments, tenant improvement discussions, and related financial analyses, including market rent comparisons, cash flow impacts, and return-on-investment considerations.

- Provide oversight of capital improvement projects, renovations, major repairs, and building modernization initiatives, including budget tracking, scope review, project status monitoring, and escalation of risks or decisions.

- Coordinate with Legal, Procurement, Finance, and external partners on property management agreements, vendor contracts, compliance, and other real estate-related documentation.

- Serve as Staff Executive to the Real Property Operations Committee (RPOC). Responsibilities include working closely with RPOC leaders and members, preparing meeting materials, facilitating meeting logistics, presenting clear, accurate, and timely updates on property performance, leasing activity, capital projects, operational issues, and strategic recommendations.

- Provide oversight and direction for building-based service teams responsible for mailroom operations, freight coordination, and related tenant and internal service needs.

- Oversee conference room rental operations, including scheduling coordination, room readiness, setup requirements, vendor support, service standards, and issue resolution for internal and external users.

- Coordinate with IT and building personnel to ensure meeting spaces are prepared appropriately, including furniture layout, signage, freight or materials handling, audio/visual needs, catering coordination, and post-event reset.

- Support the planning and execution of NAR governance meetings.

- Conduct periodic site visits and participate in property tours, project meetings, vendor discussions, and tenant-related conversations as needed.

- Support development of annual budgets, forecasts, capital plans, and long-range financial projections for NAR’s real estate assets.

- Evaluate property management performance and help establish accountability expectations, service standards, reporting requirements, and transition plans when needed.

- Other duties, as assigned.

Qualifications :

Education and Experience

- Bachelor’s degree in Finance, Real Estate, Business, Accounting, or a related field; equivalent experience may be considered.

- Five or more years of experience in commercial real estate asset management, property management, real estate finance, leasing, or a related discipline.

- Experience with office and mixed-use commercial properties, including tenant relations, rent rolls, operating statements, capital projects, and property-level budgeting.

- Experience working with internal leadership, governing committees, external property managers, vendors, brokers, legal counsel, and other stakeholders.

- Nonprofit, association, institutional ownership, or owner-occupied asset experience is preferred.

Knowledge, Skills, and Abilities

- Strong understanding of commercial real estate asset management, property operations, leasing, capital planning, and financial performance drivers.

- Ability to analyze operating statements, budgets, forecasts, rent rolls, capital plans, and variance reports.

- Strong financial modeling and analytical skills, including cash flow analysis, ROI analysis, and evaluation of property-level performance trends.

- Excellent written and verbal communication skills, with the ability

Compensation: $120,000-$140,000.

NAR provides comprehensive benefits including health/dental/vision insurance.
NAR is on a hybrid schedule and in the office 3 days a week.

Organizational Overview:

The National Association of REALTORS (NAR) is a team of professionals dedicated to providing world-class service to approximately 1.5 million REALTORS working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to empower REALTORS as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options.