About this role
The Opportunity
Are you highly organized, detail-oriented, and passionate about supporting operations in a vibrant retirement community? As Office Manager at Chartwell, you will be the administrative backbone of our residence—overseeing clerical routines, supporting residents and staff, and contributing to a safe and welcoming environment. You’ll be a key member of the management team, playing a vital role in ensuring a seamless experience for everyone in the residence.
What You’ll Do
- Oversee front desk operations, providing leadership and direction to administrative staff
- Ensure prompt, professional resolution of resident and family inquiries or concerns
- Welcome and orient new residents and visitors, fostering a positive first impression
- Manage and safeguard confidential records for residents, employees, and financial operations
- Manage employee onboarding and maintain accurate, compliant HR documentation
- Oversee payroll administration, attendance tracking, and vacation management
- Manage financial processes, including billing, deposits, and invoice reconciliation
- Champion workplace safety by identifying risks and ensuring adherence to safety standards
- Collaborate across departments to ensure smooth daily operations and step into the Manager on Duty role
What You’ll Bring
- Minimum two years of related office management or administrative experience
- Accounting, or bookkeeping experience required
- Experience in a retirement or healthcare setting, an asset
- Post-secondary diploma or certificate in financial management, bookkeeping, or a related field
- Excellent communication (written and verbal) and public relations skills
- Ability to interact with seniors, staff, and families with empathy, patience, and professionalism
- Highly organized, with demonstrated initiative and good judgment
- Proficient in Microsoft Office, particularly Excel and Word
What We Offer
- A safe, inclusive workplace where you’re supported and appreciated
- Competitive compensation and benefits
- Opportunities for leadership development and career growth
- A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents
Additional Requirements
- Ability to handle physical demands such as walking, standing, and occasional lifting
- Able to manage stress from tight deadlines and multitasking
- Must be prepared to respond to emergency situations
- Personal protective equipment (PPE) may be required during certain tasks
- Comfort using AI and other digital platform systems and tools to support daily work
- Clear Criminal Background Check, VSS and TB Test where required