About this role
Job Requirements
Hibu is looking for some who will be responsible for direct telephone contact and follow-up collection efforts on delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.
Primary Responsibilities:
- Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.
- Responsible for a collection assignment consisting of customers with a past due balance.
- Responsible for inputting professional comments in company database
- Responsible for speaking with customers, via a dialer, in both incoming and outgoing situations
- Establish mutually acceptable plan for payments to be made within a specific time frame, when necessary.
- Develop and maintains a working relationship with the Sales Organization as well as other internal departments.
- Provides monthly comments to management.
- Responsible for making collection calls, sending collection emails, contacting Sales, and updating daily assignment spreadsheet in Excel
- Handles billing questions including but not limited to; processing credit card payments, analyze account payment history, and account maintenance/cleanups.
- Responsible for assisting Customer Service with the negotiation of claim situations that involve collection activity.
- Effectively communicates with management team to resolve customer concerns quickly
- Responsible for reviewing and replying to incoming department emails in a professional manner using proper grammar
Secondary Responsibilities:
- Communication with internal departments, such as Billing, Customer Service, Product Support, Retention, Sales.
- Miscellaneous duties as requested.
Education and Experience
- High School Degree or Equivalent
- 1-2 Years of Job Related Experience
- MS Word, Excel, Outlook
- Prior Customer Service (Phone) and Call Center Experience
- Math Skills
- Keen Attention to Detail
- Professional Written and Verbal Communication
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