Contract Lead

POSITION SUMMARY

The Lead, Contracting Excellence provides direct leadership and operational oversight for a regional team of Contracting Excellence Specialists. The Lead is accountable for the team’s daily performance, workload management, quality, responsiveness, development, and adherence to established policies and procedures.

In addition to maintaining advanced knowledge of quoting, contracting, order management, invoicing, and revenue processes, the Lead serves as the primary escalation point for complex or high-risk transactions. This position works independently to make operational and tactical decisions, address barriers, allocate resources, monitor KPIs, and ensure consistent execution across the assigned region

The Lead partners closely with Sales, Legal, Finance, Accounting, Supply Chain, Customer Support, Field Service, and Contracting Excellence leadership to resolve complex issues, drive process improvements, strengthen controls, and deliver an effective customer and sales experience.

PRIMARY DUTIES

Team Leadership and Development

- Directly supervise, coach, and develop approximately 4 to 6 employees.
- Manage daily team activities, priorities, workload distribution, coverage, and resource allocation.
- Establish clear expectations and hold team members accountable for accuracy, quality, responsiveness, compliance, and turnaround time.
- Provide ongoing coaching, feedback, and development support to team members.
- Conduct performance reviews and participate in goal setting, development planning, recognition, and corrective-action processes in partnership with management and Human Resources.
- Lead onboarding and role-based training for new and existing team members.
- Facilitate recurring training workshops focused on procedures, systems, complex scenarios, lessons learned, and areas of performance risk.
- Build team capability by encouraging cross-training, knowledge sharing, sound decision-making, and greater employee self-sufficiency.
- Complete payroll, timekeeping, attendance, and other required administrative responsibilities for direct reports.

Operational Oversight

- Oversee regional quoting, contracting, order management, installation, invoicing, billing, and revenue-recognition activities.
- Monitor CPQ and shared work queues to ensure work is assigned appropriately and completed in accordance with established service levels and SOP requirements.
- Review workload trends and adjust assignments to maintain appropriate coverage and support business priorities.
- Ensure quotations, agreements, amendments, customer purchase orders, pricing, and approvals are accurate and complete.
- Oversee the administration of local, national, corporate, GPO, IDN, and government-negotiated agreements.
- Ensure completed contracts and required customer, equipment, reagent, rental, lease, service, and SaaS information are accurately entered and maintained in applicable systems.
- Monitor expired pricing and contracts, renewal activity, price-increase notifications, billing blocks, open orders, and outstanding installation or invoicing activities.
- Partner with Supply Chain to manage allocated orders, material availability, obsolescence, backorders, and shipment priorities.
- Ensure installed instruments are invoiced accurately and within the appropriate accounting period.
- Support month-end and year-end close activities.

Quality, Risk, and Escalation Management

- Serve as the first point of escalation for complex quotes, contracts, amendments, pricing issues, billing blocks, customer setup concerns, and order-processing barriers.
- Evaluate complex or nonstandard situations and determine the appropriate path for resolution or escalation.
- Provide oversight and quality control for the team’s work, including audits of quotes, agreements, amendments, contract entry, billing plans, and transactional data.
- Monitor contract performance and identify potential compliance, financial, operational, or customer-experience risks.
- Partner with Legal, Finance, Accounting, Sales, Supply Chain, Customer Support, and other stakeholders to resolve escalated issues.
- Ensure appropriate documentation and approvals are obtained before work progresses to the next stage.
- Escalate strategic, policy-related, or higher-risk matters to management with a clear summary, supporting information, and recommended course of action.
- Support internal and external audits and ensure corrective actions are implemented and sustained.

Performance Management and Continuous Improvement

- Establish, monitor, and report KPIs related to accuracy, turnaround time, workload, billing blocks, approvals, contract compliance, invoicing, and training opportunities.
- Analyze trends and identify root causes of recurring errors, delays, or process gaps.
- Develop and implement corrective actions and process improvements.
- Partner with leadership to standardize procedures, strengthen controls, improve data integrity, and increase operational efficiency.
- Communicate performance results, risks, resource needs, and improvement recommendations to management.
- Support the development and maintenance of SOPs, work instructions, training materials, and team resources.
- Promote a culture of accountability, collaboration, continuous improvement, and contracting excellence.

Compliance

- Ensure team activities comply with company quality procedures, policies, delegation-of-authority requirements, and applicable standards.
- Perform all work in compliance with company quality procedures and standards.
- Perform other duties as assigned.

QUALIFICATIONS

Required Education and Experience

- Bachelor's degree required
- Four (4) years of experience in contract administration, commercial operations, sales support, quoting, or pricing.
- Advanced knowledge of contract administration, quoting, pricing strategy, revenue recognition processes, and order-to-cash operations.
- Demonstrated ability to manage escalations, make independent decisions, and resolve complex business issues.
- Experience managing performance through KPIs, metrics, reporting, and continuous improvement initiatives
- Demonstrated ability to coach, train, and develop employees while driving accountability and results.

Preferred Education and Experience

- Previous experience leading a contracts, commercial operations, sales support, or customer operations team.
- Advanced experience with Salesforce, CPQ, SAP, and reporting tools.
- Experience supporting GPO, IDN, Government, Corporate, Equipment, Reagent, and SaaS agreements.
- Experience leading process improvement, audit, compliance, or change management initiatives.

KNOWLEDGE, SKILLS, AND ABILITIES

- Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
- Create and nurture a group of individuals who work well together to achieve common goals.
- Manage and measure work by tracking progress, performance, and goal achievement using metrics and KPIs.
- Effective verbal communication skills.
- Thrive in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
- Practice time management to allocate tasks, balance priorities, and meet deadlines efficiently.
- Skilled in Microsoft Office applications including Outlook, Teams, Word, and Excel.
- Intermediate level proficiency that applies skills independently in most situations and handles moderately complex tasks with occasional guidance.

WORKING CONDITIONS

- Ability to remain in a stationary position, either sitting or standing, for prolonged periods.

TRAVEL REQUIREMENTS

- Domestic Travel: 10%
- International Travel: 0%
- Total Travel: 10%

The estimated salary range for this role in Utah is between $72,800 and $94,000 per year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bioMérieux offers a competitive Total Rewards package that may include:

- A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
- Company-Provided Life and Accidental Death Insurance
- Short and Long-Term Disability Insurance
- Retirement Plan including a generous non-discretionary employer contribution and employer match.
- Adoption Assistance
- Wellness Programs
- Employee Assistance Program
- Commuter Benefits
- Various voluntary benefit offerings
- Discount programs
- Parental leaves

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