About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What are we looking for?
Position Summary
The Waterpark Group Sales & Revenue Manager is responsible for developing, implementing, and executing strategic sales initiatives designed to maximize group attendance, increase waterpark revenue, strengthen community and corporate partnerships, and support the overall financial performance of OKANA Resort & Indoor Waterpark.
This position serves as a key revenue-generating leader responsible for identifying new business opportunities, cultivating group relationships, managing group bookings, and implementing sales strategies that drive attendance, profitability, and guest satisfaction.
The ideal candidate possesses a strong background in hospitality sales, entertainment, attractions, group business development, and revenue optimization, with demonstrated success in meeting financial targets and building sustainable business relationships.
Essential Duties and Responsibilities
1. Group Sales & Business Development
- Develop and execute comprehensive group sales strategies to increase attendance and revenue across the waterpark and applicable resort offerings.
- Identify, solicit, and secure group business opportunities, including corporate outings, schools, youth organizations, sports teams, nonprofit organizations, family reunions, and special events.
- Establish and maintain strong relationships with local businesses, educational institutions, community organizations, and tourism partners.
- Conduct proactive sales outreach, presentations, client meetings, and property tours to generate new business opportunities.
- Prepare customized group proposals, pricing packages, agreements, and promotional offerings in accordance with established approval guidelines.
- Maintain a structured sales pipeline, ensuring timely follow-up, accurate documentation, and conversion of prospective group business.
- Identify opportunities to increase repeat business and develop long-term group partnerships.
2. Revenue Management & Financial Performance
- Develop and implement strategies to maximize waterpark group revenue, attendance, and overall profitability.
- Establish and monitor group sales goals, revenue forecasts, and performance indicators in collaboration with Waterpark and Finance leadership.
- Analyze group booking trends, attendance patterns, seasonal demand, pricing performance, and revenue opportunities.
- Recommend pricing strategies, promotional packages, and group incentives to optimize revenue while protecting profitability.
- Identify opportunities for incremental revenue through cabana rentals, food and beverage packages, retail offerings, premium experiences, and additional waterpark amenities.
- Prepare monthly revenue reports, sales forecasts, and performance summaries for leadership review.
- Monitor group sales performance against established budgets and financial expectations.
- Partner with Finance and Revenue Management to ensure accurate reporting, approved pricing, and appropriate revenue recognition procedures.
3. Strategic Sales Planning & Marketing Collaboration
- Collaborate with Sales, Marketing, Revenue Management, and Waterpark leadership to develop seasonal campaigns and targeted group promotions.
- Identify emerging market opportunities and recommend initiatives to expand OKANA's group customer base.
- Support the development of promotional materials, digital sales campaigns, group packages, and community outreach initiatives.
- Evaluate competitor pricing, market demand, and regional attraction trends to maintain competitive positioning.
- Participate in local networking events, trade shows, tourism initiatives, and business development opportunities.
- Develop strategies to increase group attendance during lower-demand periods and maximize utilization of available waterpark capacity.
4. Group Booking & Operational Coordination
- Serve as the primary point of contact for assigned waterpark group accounts throughout the sales and booking process.
- Coordinate group reservations, attendance estimates, payment arrangements, special requests, and event details.
- Collaborate with Waterpark Operations, Food & Beverage, Rooms, Security, and Guest Services to ensure successful group experiences.
- Communicate confirmed group arrangements, operational requirements, and anticipated attendance to appropriate department leaders.
- Ensure group bookings comply with established capacity restrictions, safety requirements, operational guidelines, and property policies.
- Resolve group-related concerns professionally and promptly while maintaining service standards.
- Identify opportunities to enhance the group booking process and overall guest experience.
5. Leadership, Compliance & Accountability
- Demonstrate leadership consistent with OKANA Resort & Indoor Waterpark's service culture and Pyramid Global Hospitality's organizational expectations.
- Maintain accurate sales records, client agreements, revenue documentation, and group booking information.
- Ensure appropriate approvals are obtained for discounts, special pricing, contracts, and financial commitments.
- Maintain confidentiality of business information, guest records, and financial data.
- Support compliance with applicable employment laws, company policies, safety procedures, and operational standards.
- Participate in departmental meetings, budget reviews, revenue discussions, and strategic planning sessions.
- Perform additional duties as assigned by management based on operational needs.
Required Qualifications
Education and Experience
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, Sales, or a related field preferred.
- Minimum of three (3) years of progressive experience in hospitality sales, group sales, attractions, entertainment, or revenue-generating business development.
- Previous experience in waterpark operations, amusement parks, resorts, hotels, or entertainment venues strongly preferred.
- Demonstrated experience developing sales strategies, managing client relationships, and achieving revenue objectives.
- Experience preparing sales forecasts, analyzing financial performance, and managing group booking processes.
- Prior leadership or supervisory experience preferred.
Knowledge, Skills, and Abilities
- Strong understanding of group sales strategies, revenue management principles, and hospitality operations.
- Proven ability to identify new business opportunities and develop profitable client relationships.
- Excellent verbal and written communication, negotiation, presentation, and interpersonal skills.
- Strong analytical abilities with experience evaluating sales data, attendance trends, and financial performance.
- Ability to manage multiple accounts, priorities, deadlines, and operational requirements.
- Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
- Experience with CRM platforms, reservation systems, ticketing systems, and sales reporting tools preferred.
- Strong organizational skills, professional judgment, and attention to detail.
- Ability to work collaboratively with cross-functional leadership teams.
- Commitment to delivering exceptional guest service and maintaining professional business relationships.
Key Performance Indicators (KPIs)
Performance will be evaluated using established departmental and organizational goals, including:
- Group Sales Revenue: Achievement of monthly, quarterly, and annual group revenue targets.
- Group Attendance Growth: Increased attendance through contracted group business and strategic partnerships.
- Sales Conversion Rate: Percentage of qualified group leads converted into confirmed bookings.
- New Business Development: Acquisition of new corporate, educational, community, and organizational accounts.
- Repeat Group Business: Retention and growth of existing group accounts.
- Revenue per Group Guest: Increased ancillary spending through approved packages and premium offerings.
- Forecast Accuracy: Timely and reliable group sales projections and revenue reporting.
- Guest Satisfaction: Positive group feedback, successful event execution, and effective issue resolution.
Performance targets will be established and reviewed by departmental leadership in alignment with approved operating budgets and organizational objectives.
Work Environment & Physical Requirements
- Position operates within a resort, indoor waterpark, office, and guest-facing hospitality environment.
- Must be able to move throughout the property to conduct tours, meet clients, and coordinate group activities.
- May be exposed to varying temperatures, elevated noise levels, humidity, and wet environments within the waterpark.
- Ability to sit, stand, and walk for extended periods, with or without reasonable accommodation.
- Flexibility to work evenings, weekends, holidays, and special events based on business demands.
- Occasional local travel may be required for sales presentations, community engagement, and business development activities.
Equal Employment Opportunity & Reasonable Accommodation
OKANA Resort & Indoor Waterpark and Pyramid Global Hospitality are committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws.
Employment decisions are based on legitimate business considerations, qualifications, and organizational requirements without unlawful discrimination.
Reasonable accommodations will be provided to qualified applicants and employees with disabilities in accordance with applicable law.
Additional Position Expectations
The Waterpark Group Sales & Revenue Manager is expected to maintain a high level of professionalism, financial accountability, guest service, and collaboration while supporting the overall success of OKANA Resort & Indoor Waterpark.
This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities consistent with business needs and applicable law.
Position Classification Note: Final reporting structure, compensation, supervisory responsibilities, and FLSA exemption eligibility must be reviewed and approved by Human Resources and appropriate leadership prior to posting.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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