Virtual Field Service Technician

JELD-WEN is currently seeking a Virtual Field Service Technician to join our growing team.

External Job Description

Purpose of the Role

The Virtual Service Technician is tasked with supporting our company’s commitment to providing world-class, after- sales service. This highly visible customer interaction position will utilize Visual Remote Assistance “VRA” to resolve the customer request or initiate a claim.

Key Responsibilities

- Utilize “VRA” application to communicate and understand any product or installation issues.

- Resolving customer issues or identifying the necessary parts needed to resolve the issue.

- Writing detailed reports of the virtual appointment

- Virtual Support for Field Tech Questions

- Report systemic product issues to each respective manufacturing entity

- Audit newly created Field Service Tasks

- Other duties as assigned.

Qualifications

- Minimum of High School diploma or GED required

- Extensive field service experience required

- Previous experience with Titan and Salesforce operating platforms preferred.

- Extensive knowledge of Jeld-Wen products

- Passionate about providing an exceptional customer experience.

- Ability to capture accurate measurements of products and installation

- Assist in the Development of Standard Operating Procedures for Site Services

- Research Product information

- Ability to audit work orders to ensure correct crew size and job durations

- Ability to identify and communicate potential safety concerns

- Professional communication skills

- Team Player

- Ability to work remotely without supervision.

- Understand and apply JELD-WEN Policies and Procedures

- Microsoft Office skills

#LI-JB1

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn .

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $21.15 to $31.73 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.