Shop Foreman

Description

Shop Foreman

Company : O'Reilly Motor Cars, a GreatWater 360 Auto Care

Role : Shop Foreman or Assistant Service Manager

Location : 324 W Cherry St Milwaukee, WI 53212

Schedule: M-F: 8:00AM-5:30PM CST

Reports to : Service Manager

Purpose & Objective:

The Assistant Service Manager or Shop Foreman role is critical to the overall success of larger shops. The foreman and/or ASM leads the back end of one of our shops (i.e., technicians). The front end of the shop (i.e., Service Advisors) are led by the Service Manager (unless the Service Manager is on paid time off).

Job Responsibilities and Duties:

- Oversees all the repairs and services being performed by technical team and is also responsible for dispatching work to technicians in a way that leverages strengths of the team.
- Manages Technicians: Performs as the leader of the technical staff and helps them to meet the performance objectives set forth by the Company. Enforces and maintains the Company's values, policies, and systems. Maintains technician work schedules and administers the employment practices of the company in partnership with the Service Manager, District Manager, and Regional Manager. Provides coaching to technicians who aren’t meeting standards or expectations. Counsels/mentors shop employees for success.
- Assists the Service Manager in the writing of technician performance reviews.
- Assists the Service Manager with the interviewing of technician candidates
- Manages technician workloads by monitoring and dispatching work in order to achieve the best possible results.
- Communicates with Service Advisors on a continuous basis to ensure everyone is kept informed on the progress of work orders.
- Makes certain that Technicians are performing quality inspections and that any identified repair needs are being presented to customers.
- Performs quality control for fellow technicians and cleaning of vehicles if the General Service Technician is unable.
- Maintains shop safety standards and promotes safe work environment by ensuring the shop is clean, organized, free of debris and hazards.
- Performs in a technician capacity as needed
- Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
- Oversee training and development of other technicians.
- Ensures shop equipment is in good working order; recommends new or replacement based on need.
- Interface with customers when needed to discuss difficult repairs and or complex situations.
- Performs more complicated vehicle diagnostics.
- Reviews all comebacks and determine the appropriate course of action to resolve.
- Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
- Oversee training and development of other technicians
- All other duties as assigned by supervisor

Minimum Education and Experience Qualifications :

- 10+ years Automotive Technician experience or a combination of experience and training to be an Automotive Technician.
- Shop Foreman should have all state certifications and be a Master Tech with all 8 ASE’s including L1.

Knowledge & Skills:

- Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
- Must possess a working knowledge of how to use a Windows computer.
- Must be able to communicate in English fluently, both in verbal and in written form.
- Must possess ability to count. Must know how to perform basic math functions (addition, subtraction, division, multiplication) using a calculator.
- Self-aware, servant leader
- Must possess a valid US Driver’s License, be insurable on Company insurance policy, possess the ability to drive a vehicle with passengers and perform drivability assessments.
- Must possess own set of up-to-date tools needed to repair vehicles.
- Advanced knowledge and skill in passenger automobiles diagnostics, including using a diagnostic tree, performing testing procedures to discover the cause (and repairs needed) to correct a customer’s complaint.
- Advanced knowledge, ability, and skill in performing mechanical repairs and services on passenger automobiles including removing and reinstalling of parts and doing service procedures.
- Knowledge and skill of how to perform a thorough inspection on a passenger/light truck vehicle for the purpose of finding service and repairs needed.
- Ability and knowledge of how to use a computer and diagnostic tools to diagnose vehicles, look up repair instructions, and access Customer Management Software.

Requirements

Work Environment & Physical Requirements:

- Physical Demands:
- Must be able to get into and out of various vehicles without assistance.
- Must be able to drive a motor vehicle with passengers as needed for shuttle service.
- Must be able to lift and carry up to 50lbs without assistance.
- Ability to view a monitor, and use touch screens, mice, and keyboards.
- Ability to climb up/down and over/under work platforms and lifts to access vehicles for repair.
- Ability to stand for long periods of time.
- Ability to perform major and fine motor skill movements using body to perform the necessary actions to complete a repair, service, vehicle inspection, or shop cleaning activity.
- Ability to reach overhead, push, pull, bend over/down, stoop, and other major body movements frequently.
- This job operates in an environment with extensive exposure to an automotive repair shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. This role routinely uses standard office equipment such as computers, phones, photocopiers & scanners.
- Ability to work flexible hours/days including evenings and if shops are open, weekends; additional time may be required depending on business needs.
- Ability to work with hands overhead, stand for long periods.; frequent reaching, bending, twisting, pulling, and pushing.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.