Senior Client Relations Manager - Install (50988)

The Senior Client Relations Manager leads business development and client relations for Juniper's Install business, combining individual sales production with the coaching and supervision of Client Relations Managers (CRMs) across assigned markets. This role carries a personal book of business focused on commercial landscape installation projects while developing CRMs into confident, effective sales professionals who build lasting relationships with general contractors, developers, design professionals, and property owners. It also serves as a key partner to the Chief Revenue Officer in driving install sales growth and building a strong, consistent sales culture across Juniper's multi-branch organization.

The Senior Client Relations Manager is expected to perform all the essential duties in accordance with all applicable company policies, procedures, processes and practices, and compliant with all federal, state, and local laws and regulations. The essential duties below are not intended to be all-inclusive, but rather indicative to the characteristics normally associated with the job. While it is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job, due to reasonable accommodation or other reasons, and assign or reassign duties and responsibilities at any time.

- Follow, promote, and enforce all labor laws, safety policies, practices, and procedures to ensure safe working conditions and behaviors are maintained. Assist with safety investigations and corrective actions related to safety hazards and/or incidents.

- Support efforts in recruiting, hiring, and onboarding new employees. Foster a culture of continuous learning by providing training and development opportunities to enhance team skills and performance.

- Effectively manage employee performance by clearly communicating expectations, providing regular and constructive feedback, and addressing both positive contributions and areas for improvement. Foster a culture of accountability and continuous growth.

- Promote a positive and inclusive work environment by actively recognizing achievements, addressing employee concerns promptly, and using approaches to maintain high levels of employee satisfaction and retention.

- Coach and mentor CRMs across assigned markets, joining client meetings, pre-bid meetings, and presentations to model best practices and develop team members into confident, effective install sales professionals.

- Train CRMs on plan and specification review, install proposal writing, pricing structure, presentation delivery, and the fundamentals of the Juniper sales process.

- Evaluate CRM strengths and coaching needs, reporting team progress to the Chief Revenue Officer and partnering on personnel decisions and talent needs.

- Build and maintain a personal book of business and client relationships with general contractors, developers, architects, landscape architects, and property owners.

- Proactively identify and pursue new install opportunities through bid platforms, networking groups, industry associations, and community involvement.

- Identify, qualify, and track bid invitations and RFP opportunities, leading the bid response process and coordinating with install estimating to deliver competitive proposals.

- Review plans, specifications, and scopes of work to ensure CRMs submit clear, complete opportunity requirements to estimating, and review proposal quality before client submission.

- Lead or co-lead client presentations, contract negotiations, and value engineering discussions for larger or more complex projects.

- Partner with install operations and project management to ensure a seamless handoff from sale to project execution, including scope, schedule, and client expectations.

- Maintain visibility into pipeline activity, backlog, win rates, and margins across all CRMs, flagging issues, risks, or opportunities to the Chief Revenue Officer.

- Partner with the Chief Revenue Officer on install sales forecasting, goal setting, and pricing strategy.

- Maintain complete and current pipeline, opportunity, and client activity records in the customer relationship management system.

- Identify enhancement and maintenance opportunities on completed install projects, partnering with maintenance sales to retain clients across the property lifecycle.

- Represent Juniper professionally at industry events, trade shows, and community functions.

- Support consistent adoption of Juniper systems and processes to deliver a uniform, on-brand client experience in every market.

- Perform other related duties as assigned.

Qualifications:

- Bachelor's degree in business, construction management, landscape architecture, or a related field preferred.

- Minimum of 5 years of experience in commercial landscape installation, construction, or related B2B sales, with a proven record of sales production.

- Minimum of 2 years of experience mentoring, training, or leading sales or client-facing team members.

- Ability to read and interpret landscape plans, specifications, and construction documents.

- Working knowledge of install estimating, bid processes, job costing software, and customer relationship management systems.

- Strong presentation, negotiation, and relationship-building skills, with the ability to operate with a high degree of autonomy in a remote setting.

- Strong verbal and written communication skills, with the ability to effectively share information across teams and stakeholders.

- Proficient in computer and technology skills including working knowledge of standard office software and mobile devices.

- Willingness and ability to travel frequently across assigned markets.

- Must possess a valid US driver's license (or equivalent) and meet Motor Vehicle Record (MVR) verification requirements.

Qualifications

About Us

Juniper is a full-service landscape design, build, and management company servicing the Southeast. Our family of companies proudly includes Juniper, Davis Landscape, Elegant, Shooter & Lindsey, and Rip's. We are recognized as award-winning leaders in our industry with over 30 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.

We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!