General Manager

Manchester Country Club, located in Bedford, New Hampshire , is pleased to announce an excellent career opportunity for General Manager! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, youll contribute to a global leader in golf and community management.

The General Manager is responsible for the overall leadership, strategic direction, and day-to-day operations of the club. This executive role oversees all aspects of the facility, ensuring an exceptional member and guest experience while driving operational excellence, financial performance, and team development. The General Manager serves as the primary ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community. The General Manager also serves as the principal management liaison to the Board of Directors and its committees, supporting effective club governance by providing the information, counsel, and execution needed to carry out the Boards strategic direction and policies.

Essential Duties:

- Provide overall leadership and strategic direction for all club operations, ensuring exceptional member and guest experience while maintaining the highest standards of service.

- Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals.

- Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development.

- Ensure compliance with all company policies, Human Resources procedures, safety standards, and applicable regulations.

- Oversee the maintenance, appearance, and long-term planning of all club facilities, grounds, and physical assets.

- Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.

- Partner with leadership on marketing, membership, and community engagement initiatives to promote club programs and drive business growth.

- Foster a collaborative, service-focused culture while building strong relationships with members, guests, associates, vendors, and the local community.

- Directly supervise department leaders.

- Serve as the primary management liaison to the Board of Directors, attending Board meetings and providing timely, transparent reporting on club operations, financial performance, membership trends, and strategic initiatives.

- Partner with the Board President and officers to develop meeting agendas and prepare Board materials so that directors have the information needed to make informed decisions.

- Support the Board in developing, implementing, and periodically reviewing the clubs strategic plan, long-range capital plan, and master planning initiatives.

- Implement Board policies and directives, and ensure the clubs bylaws, governing documents, rules, and policies are applied consistently and communicated clearly to members and associates.

- Serve as staff liaison to member committees (such as Finance, Greens, House, Membership, Golf, and Social), providing guidance, resources, and operational context while respecting the distinct roles of volunteer governance and professional management.

- Work with the Board and Finance Committee on annual operating and capital budgets, dues and fee structures, and the long-term financial sustainability of the club.

- Build constructive, trusting relationships with Board and committee volunteers, including orientation of new directors and committee chairs on the clubs operations and on the division of governance and management responsibilities.

- Promote open communication and member engagement through town halls, surveys, newsletters, and other forums, and bring significant member feedback and concerns to the Board as appropriate.

- Maintain active involvement in industry organizations and pursue ongoing professional development to remain current on hospitality and industry best practices.

- This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Education/Experience:

- Bachelors degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands:

- Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise:

- Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

- CMAA certified

Job Knowledge, Skill, and Ability Preferences:

- Ability to read and speak English may be required to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

- Knowledge of Microsoft Office applications.

- Demonstrated experience working with a volunteer board and committees in a member-owned or private club setting, including strong presentation, facilitation, and consensus-building skills.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

- Healthcare Benefits – Medical, Dental, and Vision coverage

- Retirement Benefits – 401(k) with employer match (19 years of age and older)

- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Companys discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the worlds largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com .