Route Delivery Account Manager - Raleigh, NC

Pizza Wholesale of Lexington, Inc. (PWL), established in 1976 and a founding distributor of Hunt Brothers® Pizza (www.pwlhbp.com), is a privately held, family owned and operated direct store distribution business.  Pizza Wholesale of Lexington, Inc. develops Hunt Brothers® Pizza across 21 states through our 4200 Valued Customer Partners and growing. Our purpose is to “create opportunities for families through love and pizza" through 250 team members, customer development and community outreach. With more than 9,000 locations in 31 states, Hunt Brothers® Pizza is the nation's largest brand of made-to-order pizza in the convenience store industry.

Pizza Wholesale of Lexington is seeking ambitious, hard-working individuals for our Route Delivery position, or Account Manager as we prefer to call them, in our Raleigh, NC District. Individuals applying for this opportunity will interact with our valued customer partners by providing exceptional service from our warehouse by helping grow sales through regular promotions and developing positive relationships. Interactions with our valued customer partners in the Convenience Store Industry will enable you to grow your sales. Candidates applying for this position must have a clean MVR, be able to obtain a DOT Medical Card for a minimum of one year, and live within 60 minutes of the warehouse.

Qualifications

Responsibilities and Duties:

Safely operates a company truck in designated area to provide products and service to a variety of customers. Verifies daily preventative maintenance of vehicle    and maintains proper operator documentation.
• Manages daily route independently to ensure accurate and timely delivery of product.
• Works within HOS and reports challenges to finishing the assigned route within HOS.
• Loads/unloads product per company policies, procedures, and guidelines.
• Reviews invoices daily for complete and accurate information and makes corrections as needed.
• Verifies beginning and ending truck inventory on a daily basis per Beginning and end of day procedures.
• Meets sales goals and promotes overall route growth to enhance profitability.
• Understands services, policies, and pricing methods and clearly explains the same to the customer.
• Monitors customer feedback and handles or reports customer issues in a prompt and courteous manner.
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work     practices and policies.
• Providing emergency service to all full-service customers if warranted
• Training store employees as required (This includes but is not limited to making pizzas, cleaning equipment such as ovens and ensuring prep tables are properly     stocked.)
• Assisting and follow up with customers concerning product and equipment problems.
• Addressing all issues immediately and taking corrective action as needed. Following up to ensure issue has been resolved.
• Record all product or equipment issues in the handheld under the quality screen. Taking a complete inventory in all stores and annotating it in the handheld.
• Cleaning up before you leave a store (not leaving tracks with the two-wheeler during rainy weather, breaking down all pizza boxes etc.).
• Ensuring that the overall appearance of each pizza shoppe meets the standards of Hunt Brothers® Pizza. This includes a pizza shoppe that is free and clear     from other store merchandise, refreshing marketing material and ensuring the bulbs and displays are operational.
• In the event the Hunt Brothers Pizza Shoppe fails to meet our standards and guidelines, follow proper procedures for working with store owners in an effort to     gain compliance.
• Assist other Account Managers in running routes as needed in their absence.
• Checking voice mail during business hours. Checking Hunt Brothers® email on a daily basis.
• Attending Hunt Brothers® Pizza Training School and other professional development courses as requested or required.
• Assisting in keeping warehouse clean and organized.
• Making daily bank deposits for all monies collected according to policy and procedures.
• Completing all necessary paperwork required in the timeframe established and sending to the appropriate departments accordingly. This includes all handheld     operations and procedures.
• Freshening promotional material as needed or as obsolescence occurs.
• Defrost and clean truck as necessary.
• Attend company meetings as required.
• Performing other duties as assigned

Typical Knowledge and Skills:

• Demonstrated customer service ability.
• Must be innovative self-motivated and operate with a sense of urgency.
• Must maintain a high level of professional appearance and demeanor.
• Ability to work flexible schedule including nights, weekends and holidays
• Excellent oral, written and interpersonal communication skills.
• Excellent interpersonal skills
• Proficient computer skills (Outlook, Excel, Word & PowerPoint).

Supervision:  Works under general supervision of the District Manager

Minimum Requirements:
• Legal Age: 21 years old
• Education or Equivalent Experience: High School Diploma, GED, or equivalent
• Function Specific Experience: None
• Certification/License Requirements:

- Valid Driver’s License with a safe driving record

- Must be able to obtain D.O.T card with one-year certification

• Travel: Up to 20%

Working Conditions : Describe the physical environment in which the job works, and any special physical qualifications required (safety hazards, visual/hearing acuity or unusual conditions).
• Work is performed in area that is adequately lighted and ventilated.
• While performing the duties of this position, the team member is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during   support of outside activities.

Physical Demands :

• Significant walking or other means of mobility.
• Ability to reach, bend, stoop, push and/or pull, and frequently lift/move up to 75 pounds.
• Extended times driving a vehicle.
• Must be able to drive a 26,000 lb.GVW truck extended periods of time.
• Must be able to step up into and off of back of truck, 3 feet from ground, repeatedly throughout a day.

Policy and Procedure Compliance:

• Comply with all policies and procedures, according to all written and verbal management team directives, including, but not limited to:
• Team Member Handbook

Personal Appearance:
• Maintain the highest standards of personal grooming and dress for work in a manner that:
▪ Reflects an image of professionalism, our concern for quality products and outstanding service
▪ Enables interaction with customers, customers, and fellow team members
• Slacks, skirts, shirts or blouses should be freshly pressed with creases.
• Clothing must not have tears or holes.
• Appropriate shoes should be clean and shined.

This is a position that requires “knock your socks off” service as well as the ability to travel between the districts and interact with our customers in the Convenience Store Industry. Some overnight travel may be required with this position.

We offer competitive salary and benefits package, including paid vacation, medical insurance, laptop computer, cell phone allowance, and 401K.

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.