Steakhouse Server - OC

Position Summary:

The Steakhouse Food Server is responsible for providing an exceptional dining experience through polished, attentive, and knowledgeable service. This position requires strong menu and beverage knowledge, attention to detail, professional communication, and the ability to anticipate Guest needs while maintaining the service standards of an upscale steakhouse. The Server works closely with culinary, bar, host, and management teams to ensure accurate order execution, proper pacing of courses, and a seamless guest experience from arrival through departure. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

1. Practice, support, and promote Thunder Valley Casino Resorts ELITE company-wide service mission and demonstrate AAA Four Diamond service standards at all times.

2. Greet guests promptly and professionally and establish a welcoming dining experience.

3. Demonstrate thorough knowledge of the restaurant's food, beverage, and wine offerings.

4. Explain steak cuts, preparation methods, recommended temperatures, accompaniments, sauces, and enhancements.

5. Guide guests through the menu and make informed recommendations based on Guest preferences.

6. Demonstrate knowledge of ingredients, common food allergens, dietary considerations, and available menu modifications.

7. Accurately take and enter food and beverage orders using the restaurant's POS system.

8. Verify order accuracy and communicate special requests, allergies, and dietary restrictions appropriately.

9. Coordinate with culinary and support teams to ensure proper timing and coursing of meals.

10. Serve food and beverages according to established fine-dining service standards.

11. Perform appropriate table maintenance throughout the dining experience, including clearing, resetting, replacing utensils, and maintaining glassware.

12. Monitor Guest satisfaction and proactively address needs or concerns.

13. Present and explain wine, cocktail, spirit, and beverage selections as appropriate.

14. Practice responsible alcohol service and comply with all applicable laws, regulations, and company policies.

15. Professionally suggest appetizers, premium cuts, enhancements, sides, beverages, wines, desserts, and other menu offerings based on Guest preferences.

16. Prepare and present Guest checks accurately and process payments in accordance with company procedures.

17. Maintain assigned dining and service areas in a clean, organized, and presentation-ready condition.

18. Complete opening, closing, and assigned side-work responsibilities.

19. Maintain professional grooming, appearance, demeanor, and conduct consistent with fine-dining standards.

20. Handle Guest information and interactions with professionalism and discretion.

21. Participate in pre-shift meetings, menu tastings, wine and beverage education, and other required training.

Qualifications

Minimum Qualifications:

1. Two (2) years of restaurant serving experience, preferably in fine dining, an upscale steakhouse, luxury hospitality, or another high-touch service environment.

2. Demonstrated ability to provide attentive, professional, and personalized Guest service.

3. Basic-to-intermediate knowledge of wine, spirits, cocktails, and food-and-beverage pairing.

4. Ability to learn and retain detailed food, wine, beverage, and service information.

5. Strong verbal communication, interpersonal, and Guest-service skills.

6. Ability to accurately manage multiple tables, orders, courses, and Guest requests simultaneously.

7. Ability to operate restaurant POS and payment-processing systems.

8. Ability to work collaboratively in a team-oriented service environment.

9. Must be able to work a flexible schedule, including evenings, weekends, and holidays.

10. At least 18 years of age.

11. Ability to obtain UAIC Tribal Gaming License.

Physical Requirements:

1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers, and symbols.

2. Requires ability to bend and reach for supplies and equipment and push carts.

3. Ability to lift and move up to 50 lbs.

4. Ability to stand and walk for the duration of shift.

5. Manual dexterity to operate job related equipment.