Host/Hostess

Waynesborough Country Club is seeking a warm, organized, and detail-oriented Host / Hostess to serve as the face of our dining operations. As the first and last point of contact for our membership and their guests, the Host plays a vital role in setting a welcoming, sophisticated tone for every meal service.

Core Responsibilities

I. Member Greeting & Table Management

- Warm Welcome: Greet members and guests by name upon arrival with a genuine, welcoming, and professional attitude.

- Reservation & Table Seating: Manage daily seating charts, table rotation, and reservation flow (via Jonas POS / reservation systems) to balance server sections and maintain smooth dining room service.

- Special Request & Preference Tracking: Note member dining preferences, special occasions (birthdays, anniversaries), and dietary restrictions, communicating them clearly to servers and floor managers.

- Fond Farewell: Warmly thank members and guests as they depart, ensuring their dining experience met expectations and reporting any feedback to management.

II. Dining Room Staging & Communication

- Station Readiness: Ensure the host stand, entrance foyer, menus, and dining room seating maps are clean, organized, and fully staged prior to each meal service.

- Menu Management: Regularly inspect menus, wine lists, and daily specials inserts to ensure they are immaculate, current, and free of wear or smudges.

- Phone & Reservation Duties: Answer incoming calls professionally to assist members with dining reservations, event inquiries, and general club information.

III. Professionalism & Team Collaboration

- Standards of Appearance: Maintain an impeccable level of personal grooming and adhere strictly to the club’s dress code policy.

- Team Assistance: Assist servers and bussers during high-volume periods with resetting tables, distributing menus, and keeping side stations stocked.

- Safety & Compliance: Maintain a safe, clean environment around the dining entrance and report any facilities or maintenance issues promptly.

Benefits & Perks

- Competitive hourly wage

- Flexible scheduling

- Employee meal program

- Supportive, team-oriented work environment in a premier private club setting

Qualifications

- Experience: Previous hosting, customer service, or hospitality experience in a private club, fine dining restaurant, or upscale resort environment is preferred.

- Interpersonal Skills: Excellent verbal communication skills with a strong memory for member names and preferences.

- Systems & Computer Proficiency: Ability to learn and navigate club POS and reservation software ( Jonas Software experience is a plus ).

- Attributes: Punctual, proactive, calm under pressure, and highly attentive to small details.

- Physical Requirements: Ability to stand and walk for extended periods during meal shifts and lift up to 20 lbs when assisting with menus or high chairs.

- Schedule: Flexible availability including evenings, weekends, and club holidays.