Fresh Design Operations Manager

Fresh Design Operations Manager

As the Fresh Design Operations Manager , you'll oversee Bachman's fresh design operation, including floral design, planter production, weddings & events, inventory management, and receiving. From the moment product arrives at the dock to the creation of stunning arrangements and event designs, you'll lead the people, processes and operational strategy that bring our products to life.

If you're a hands-on leader who thrives in a fast-paced environment and enjoys balancing people leadership, production operations and business results, we'd love to meet you.

Position Duties:

Leadership & Team Development
- Lead, coach and develop supervisors, designers and production staff across floral design, planter production, events and receiving operations.
- Manage hiring, onboarding, performance reviews, employee development and scheduling.
- Foster a positive, collaborative culture while leading teams through peak seasons and organizational change.

Operations & Production
- Oversee daily floral, planter and event production to ensure quality, efficiency and on-time order completion.
- Plan production schedules, allocate labor and maintain organized workspaces, inventory controls and operational standards.
- Partners with team leads to manage receiving, cooler operations and production workflows.

Weddings, Events & Peak Season Planning
- Support the growth and profitability of the weddings and events business.
- Balance event production with everyday operations while ensuring pricing, margins and customer satisfaction goals are met.
- Lead holiday and peak-season planning, including staffing, production schedules and resource allocation.

Financial & Business Management
- Manage department performance, including sales, margins, labor, inventory and controllable expenses.
- Drive productivity improvements, minimize waste and support budget goals through effective planning and resource management.
- Review business results and identify opportunities for operational and financial improvement.

Cross-Functional Collaboration
- Partner with Merchandising, Marketing, Operations, Finance, Stores and IT to improve processes, solve problems and support successful product launches.
- Lead continuous improvement initiatives that increase efficiency, communication and teamwork across departments.

- Support special projects and other duties as assigned.

Physical Requirements
- Standing on feet most of the day
- Frequently lift 10–30 pounds; occasionally lift 50 pounds
- Push and pull loaded carts daily
- Temperature variations, including regular work in a refrigerated cooler
- Weekend, early-morning, event and extended hours required during peak periods

Qualifications:
- Minimum 5 years' experience leading production or operations teams, with knowledge of floral products, care and handling
- Demonstrated conflict management skills: able to address disagreements directly and fairly, mediate between individuals and teams, and reach clear resolutions
- Proven cross-functional leadership, builds strong working relationships and leads collaboration across Merchandising, Operations, Marketing, Marketing, Stores and Finance to achieve shared goals
- Strong sense of accountability takes ownership of results, holds self and others to clear standards, and follows through on commitments
- Change leadership experience: able to guide a team through organizational change with clarity, confidence and consistency
- Calm, poised and professional demeanor, especially under pressure, during peak periods and in difficult conversations
- Supervisory training and experience in hiring, scheduling, managing performance (including discipline) and maintaining employee morale in a productive environment
- Ability to respond positively and lead teams through stressful situations and peak business periods
- Planning ability to develop and execute seasonal peaks and everyday activities
- Deep understanding of spoilage principles and activities
- Operational skills to lead and organize an effective, efficient physical workspace
- Exceptional communication skills to lead and communicate with individuals on work direction and performance issues
- Ability to resolve interdepartmental issues involving inventory, labor, schedules, employee issues and special-order coordination
- Reading and math skills to research and analyze the effectiveness and efficiency of the business and operations to deliver business goals
- Technology skills, including email, Excel and Bachman's sales and inventory systems
- Financial management of a production operation: labor budget, inventory and shrink

Preferred:
- Floral design skills, with knowledge of design products and techniques
- Experience in high-volume floral, horticultural or similar production operations (multi-unit florist, wholesale floral, grocery floral or food production)
- Experience leading other leaders and teams of 20 or more
- P&L responsibility for a multi-million-dollar operation
- Experience with weddings and events, or other custom, quote-based work
- Experience rebuilding team morale after a period of change

Benefits:
- Employee Discount
- Medical Insurance
- Dental Insurance
- Vision
- Life and AD&D
- Disability, Accident, Critical Illness Insurance
- 401(K)
- ID Watchdog
- Pet Insurance
- Wellness
- Employee Assistance Program (EAP)
- PTO
- Paid Holidays (6/year)

Compensation: $70-$82k
  Don’t settle, come grow with us!

Bachman’s is an Equal Opportunity Employer