Security Patrol Captain

Location: Denver, CO 80238
Employment Type: Full-Time
Pay: $72,000 per year
Schedule: Floating swing shift | 5 days per week | 10-hour shifts

Position Overview

Citadel Security USA is seeking an experienced Patrol Captain to lead field operations throughout the Denver district. This position oversees patrol personnel, coordinates daily deployment, supports client needs, and ensures assigned services meet company standards.

The Patrol Captain serves as a key link between field teams, clients, and district leadership. Success in this role requires decisive leadership, strong communication, sound judgment, and the ability to balance field responsibilities with scheduling, reporting, training, and performance management.

Key Responsibilities

Field Operations and Patrol Oversight

- Direct the daily activities of Patrol Lieutenants and District Officers during assigned shifts.

- Monitor patrol progress, route completion, attendance, and personnel accountability.

- Confirm that assigned duties are completed according to post orders, operational procedures, and client expectations.

- Coordinate shift coverage and personnel deployment when staffing needs change.

- Respond to escalated incidents, urgent field concerns, and operational disruptions.

- Provide temporary field coverage when staffing shortages require additional support.

- Identify recurring service issues and work with district leadership to improve operational consistency.

Client Relations and Account Support

- Act as a primary field contact for assigned clients and authorized site representatives.

- Participate in site walkthroughs and operational preparations when new accounts are introduced.

- Follow up with clients to review service performance, address concerns, and identify areas for improvement.

- Communicate changes in assignments, client expectations, and service requirements to the appropriate leadership team.

- Maintain professional working relationships through timely communication and reliable follow-through.

- Assist with account retention and patrol-related business development initiatives when requested.

Team Leadership and Employee Development

- Guide, coach, and supervise patrol personnel to maintain consistent performance standards.

- Conduct shift briefings covering assignments, procedures, safety concerns, and relevant operational updates.

- Support orientation and training for newly assigned officers and supervisory staff.

- Address performance deficiencies promptly and document concerns in accordance with company procedures.

- Encourage accountability, professional conduct, and effective teamwork.

- Communicate staffing, training, and performance needs to district leadership.

Compliance, Safety, and Reporting

- Ensure patrol teams follow company policies, post orders, safety procedures, and applicable legal requirements.

- Review patrol logs, shift summaries, and incident reports for accuracy and completeness.

- Identify procedural gaps and coordinate appropriate corrective action.

- Use TrackTik and other approved systems to monitor patrol activity, support scheduling, and maintain operational records.

- Verify that assigned personnel meet applicable licensing and qualification requirements.

- Coordinate with district leadership during emergencies and significant operational events.

- Maintain the confidentiality and proper handling of company, personnel, and client information.

Administrative and Operational Support

- Assist with daily scheduling, staffing plans, and patrol deployment decisions.

- Prepare operational updates and communicate significant issues to district management.

- Support emergency planning and response coordination as needed.

- Complete additional field, administrative, or leadership duties consistent with the position.

Minimum Qualifications

- Active security Guard Card.

- Valid driver's license and a clean driving history.

- Personal firearm that meets applicable legal and company requirements for assigned armed duties.

- High school diploma or GED.

- At least two years of supervisory experience in security, military service, law enforcement, or related operations.

- Strong leadership, communication, organization, and decision-making skills.

- Ability to work a floating swing schedule consisting of five 10-hour shifts per week.

- Ability to travel between assigned locations and respond to changing operational needs.

- Ability to complete required background screening and other applicable pre-employment requirements.

Preferred Qualifications

- Associate degree or higher in Criminal Justice, Business Administration, or a related field.

- Experience supervising patrol teams or coordinating coverage across multiple locations.

- Familiarity with TrackTik or comparable patrol-tracking and workforce management platforms.

- Experience handling client communications, service reviews, and field-level problem-solving.

- Relevant professional security credentials or leadership training.

Skills and Competencies

- Ability to lead teams, set clear expectations, and hold personnel accountable.

- Knowledge of patrol procedures, post orders, incident response, and field operations.

- Strong conflict-resolution and problem-solving abilities.

- Clear, professional report writing and documentation skills.

- Ability to prioritize competing demands and make timely operational decisions.

- Working knowledge of Microsoft Office and operational reporting systems.

- Ability to communicate effectively with employees, clients, and district leadership.

Physical and Work Requirements

- Ability to stand, walk, drive, and travel between assigned locations for extended periods.

- Ability to use radios, computers, mobile devices, and reporting systems regularly.

- Ability to lift or carry equipment weighing up to 25 pounds occasionally.

- Ability to remain active for extended periods and respond appropriately to field emergencies.

- Willingness to work a variable swing-shift schedule and adjust to operational demands.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.