Assistant Campus Manager

Job Description:  Works directly under the guidance of Campus Manager to facilitate
day-to-day  operations and departments. On-site Assistant Campus Manager oversees and works as a communication hub for all 4 departments: Guest Services, Spa, Hotel Operations, and Academy. Flexible hours available - Evenings, Weekends, and Holidays as Needed. This is an hourly position.

Requirements:

- Maintain a Positive Culture and EXCELLENT customer service.

- Uphold Puppy Paws Core Values

- Always be actively growing in knowledge and skills through continued education

- Excellent problem-solving, communication and interpersonal skills.

- Ability to work independently and prioritize tasks effectively.

- Comfortable and confident with all sizes and breeds of dogs.

- Have a full understanding of all Puppy Paws SOP’s .

- Understand and operate within the Puppy Paws Service Standards.

- Be teachable and actively growing your knowledge and skills through continued education.

- Attention to detail and able to take instructions well and a good memory.

- Able to lift up to 50lbs.

- Must know roles in all 4 departments.

Key Responsibilities:

- Ensures each department is following standard operating procedure s (SOP).

- Create a hierarchy within teams through team leader development with weekly meetings with each department coordinator.

- Ensures cleanliness of building according to cleaning spreadsheet.

- HR updates for employee issues, concerns, call ins, etc. In conjunction with Campus Manager
(all must be documented).

- Ensures schedules are being properly maintained .

- Performs employee reviews following SOP with Campus Manager.

- Maintains disciplining of employees following Discipline SOP.

- Ensures guidelines for team appreciation is being done.

- Ensure checklists are being utilized and up to date at all times.

- Maintain client carts

- Review dog and employee incident reports for day and ensure they are handled properly

- Assist with shift coverage and call-offs

- Lead t raining and orientation with new staff

- Assist in escalating and resolving client concerns

- Support Campus Manager with operational coverage as needed

Leadership Responsibilities:

- Model consistent, values-driver leadership

- Proactively address interpersonal conflict with professionalism

- Provide real-time feedback and coaching to peers

- Maintain clear boundaries and appropriate authority

- Facilitate team trust and psychological safety

- Uphold and reinforce company standards and culture

- Practice inclusive, team-focused decision making