Product Operations & GTM Manager

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Product Operations & GTM Manager

About your role:

The Product Operations & GTM Manager is the operational backbone of the CashFlow Central (CFC) product organization, enabling the team to plan, launch, and scale CFC's accounts payable and accounts receivable capabilities for financial institution clients and their small-business customers. The role runs Product Operations, partners with Growth Partners, Sales, and Marketing to execute CFC's Go-to-Market (GTM) strategy, leads the Operations and GTM tracks of the AI Development Lifecycle (AIDLC), and serves as the product team's operational partner to Legal, Compliance, Risk, and Internal Audit.

What you’ll do:

- Product Operations and Governance Own the CFC product operating model: planning cadences, intake, prioritization, roadmap hygiene, and governance forums.
- Triage and route product demand from Sales, Implementation, Client Support, and partner business units.
- Track decisions, risks, and ownership (RACI), and turn operational data into executive-ready insights for leadership.

- ## Go-to-Market Strategy and Execution
Partner with Product Managers, Growth Partners, Sales, and Marketing to turn product strategy into GTM plans: target segments, value propositions, messaging, launch tiers, and timelines.
- Own GTM readiness and stage gates so documentation, training, enablement, and Legal/Compliance approvals are complete before general availability.
- Equip Growth Partners and Sales with sales plays, demos, pitch decks, and battle cards, and coordinate launch campaigns with Marketing.
- Run a regular GTM cadence with field teams to track pipeline and campaign performance and feed win/loss and competitive insights into strategy.
- Coordinate hand-offs to Implementation and Client Support, and measure launch effectiveness and adoption.

- ## AI Development Lifecycle (AIDLC) – Operations and GTM Tracks
Lead the design, rollout, and continuous improvement of the AIDLC Operations and GTM tracks—stages, roles, artifacts, quality gates, and metrics.
- Identify and deliver high-value AI use cases (e.g., PRD drafting, release notes, sales enablement content, status reporting).
- Build reusable prompts and templates aligned with the development and delivery tracks; drive adoption and track productivity gains.

- ## Legal, Compliance, and Audit Partnership
Serve as the product team's point of contact for Legal, Compliance, Risk, and Internal Audit, embedding their review into intake and GTM.
- Coordinate responses to audits, regulatory exams, and financial institution due-diligence requests, and drive remediation to closure.
- Maintain audit-ready documentation and define review controls for AI-generated content.

Experience you’ll need to have:

- Bachelor's degree in Business or a related field, or equivalent experience.
- 5+ years in product operations, product management, program management, or GTM operations, preferably in fintech, payments, or B2B SaaS.
- Demonstrated success partnering with sales, marketing, and growth partner teams to execute GTM strategies and launches.
- Excellent project management skills, with the ability to drive multiple concurrent cross-functional initiatives to on-time completion.
- Experience working with Legal, Compliance, Risk, or Audit teams in a regulated industry.
- Hands-on experience with generative AI tools (e.g., Microsoft Copilot, ChatGPT/Codex) and Agile tools such as Jira and Aha!.
- Excellent organization, analytical, and executive communication skills; able to drive alignment without direct authority.

Experience that would be great to have:

- Experience with accounts payable, accounts receivable, or SMB cash-flow solutions delivered through financial institutions.
- Market segmentation knowledge; understands how to use tools like Marketo, Salesforce Marketing Cloud, or Hubspot to help product identify target markets based on available data and can confirm marketing strategy meets product need
- Familiarity with payments regulations and controls (e.g., UDAAP, SOC 1/SOC 2, third-party risk management).
- Pragmatic Marketing, Agile (CSM/SAFe)
- PMP certification.

Sponsorship:

- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave

Salary Range
$136,000.00 - $225,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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