About this role
Benefits
- Health, dental, and vision insurance
- Life insurance options
- Short-term and Paid Long-term disability insurance
- 401(k) plan with company match
- Paid time off and holiday leave
- Opportunities for professional development and growth
Responsibilities
- Greet customers and assess their vehicle service needs in a friendly and professional manner
- Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time
- Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations
- Provide accurate cost estimates and obtain customer authorization before initiating repairs
- Keep customers informed about the status of their vehicle and any changes to the estimated completion time
- Maintain detailed records of all customer interactions, services performed, and parts used
- Promote dealership services and products to enhance customer satisfaction and drive business growth
Qualifications
- Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach
- Familiarity with CDK and Xtime
- Basic understanding of automotive systems and repair procedures