BRANCH MANAGER

Under the direction of the VP Branch Operations & Member Experience, this position is responsible for efficiently directing and administering all aspects of branch daily operations and assigned employees. The Branch Manager has direct oversite in coaching and training the staff to achieve the departmental and credit union goals, while ensuring Members are promptly and professionally served.

ESSENTIAL DUTIES - Empowers, builds, and inspires team through effectively communicating business goals, objectives, and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and members feel valued. Sets and communicates individual employee performance expectations including performance goals and core behaviors. Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results. To perform this job satisfactorily, an employee must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

Qualifications

SUPERVISORY SKILLS AND ABILITIES

Skill in leading, directing, coaching, motivating, delegating, evaluating, counseling and recognizing employee accomplishments.

Ability to cross-train employees on all credit union products

Ability to develop and encourage cooperation and teamwork among employees

Skills in properly staffing department during business hours

Ability to build strong relationships with internal partners

Ability to interact with integrity and professionalism with customers and team members

EDUCATION, EXPERIENCE AND QUALIFICATION REQUIREMENTS

High School diploma or equivalent, with some college courses in business or business finance preferred

Knowledge of branch operational activities and practices as would normally be acquired from four years of increasingly responsible experience within a financial institution

KNOWLEDGE

Knowledge of Board policies and credit union goals, organizational structure, policies, procedures (including Office Procedures Manual and Employee Handbook), and practices. Credit Union products, services, programs and promotions. Computer system/software (DNA, Meridian Link, Lending 360 etc.) to effectively perform job.

CERTIFICATES, LICENSES AND REGISTRATIONS

Ability to obtain a valid drivers license and provide proof of insurance

Ability to obtain a Nevada State Notary License and bonding