About this role
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
How will you make an impact in this role?
The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.
- 7+ years of software engineering experience, including experience leading the design and delivery of complex enterprise solutions
- 5+ years architecting, designing and developing on the Salesforce platform, with deep understanding of its capabilities, limitations and architectural patterns
- Strong hands-on experience with Apex, LWC, SOQL/SOSL, APIs, integrations and Salesforce data/security models
- Demonstrated experience providing technical leadership across engineering teams, including solution design, code/design reviews and technical decision-making
- Proven ability to mentor engineers, raise engineering standards and influence teams without direct authority
- Experience owning large or complex solutions end-to-end, including architecture, estimation, delivery, production readiness and ongoing modernization
- Strong experience designing enterprise integrations and API-based solutions across Salesforce and distributed systems
- Ability to evaluate architectural trade-offs, manage technical risk and drive alignment across Product, Engineering and Architecture stakeholders
- Demonstrated ability to operate effectively in ambiguity, take ownership and drive complex problems to resolution
- BS in Computer Science, Computer Engineering, or equivalent practical experience.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.