Salesforce Business Systems Analyst

About the Role

The Salesforce Business Systems Analyst is a delivery-focused analyst on the Salesforce product team. This analyst refines, documents, and validates approved Salesforce work across Sales, Warranty/Service, and Marketing, turning business needs into clear, testable user stories.

Salesforce connects with our custom quoting and configuration platform (SalesHub), our homeowner portal (MyAccount), and Marketing Cloud. This role refines the Salesforce backlog in Azure DevOps with the Senior Product Manager, Salesforce, who sets priority and accepts delivered work. New-solution discovery, vendor evaluation, and business cases are led by the Sr. Program Analysts in the Business Technology domain. Perry Homes does not build software for sale; the solutions you shape serve our teams and homebuyers directly.

What You'll Do

- Gather and document requirements from Sales, Warranty/Service, and Marketing for approved Salesforce work, mapping processes such as lead-to-sale and the warranty case lifecycle.
- Write user stories with clear, testable acceptance criteria, including impact analysis across connected systems, and maintain traceability from requirement to test case to release.
- Produce clear, structured requirements (requirements documents, user stories, process flows, and data/entity diagrams) that developers and AI-assisted tools can work from directly.
- Refine and maintain the Salesforce backlog in Azure DevOps with the Senior Product Manager, Salesforce, keeping stories current, ready, and estimated. The Product Manager sets priority.
- Recommend process changes and existing Salesforce capability and configuration before custom development and document options and tradeoffs for the Product Manager.
- Create and maintain data mappings across Salesforce, SalesHub, the homeowner portal, and Marketing Cloud, and lead data reconciliation and data quality analysis with rules that prevent recurrence.
- Provide Tier-2 support triage with administrators: set priority, route defects to the right team, and analyze tickets for root causes, classifying each as a training, process, configuration, or defect issue.
- Maintain regression test scripts for critical business flows (such as lead intake and routing, call logging, warranty case submission, and quote handoff), and plan and coordinate UAT with business owners, tracking sign-off.

Requirements

What We're Looking For

- Bachelor’s degree in Business, Information Systems, or related field, or equivalent experience.
- 5+ years as a business systems analyst or business analyst, including hands-on work with Salesforce.
- Experience writing user stories and refining a backlog in Azure DevOps, Jira, or similar.
- Working knowledge of Salesforce Sales Cloud, Salesforce Marketing cloud and Service Cloud data models and processes.
- Declarative fluency (Flows, reports and dashboards, validation rules, role hierarchy) to prototype and size work.
- Experience with data mapping, reconciliation, and data quality analysis across integrated systems, using Excel and SOQL or SQL.
- Experience with UAT, regression testing, and release validation with business stakeholders.

Benefits

Why You Will Love Working Here

- Competitive compensation and benefits package:

- Medical, dental, vision coverage
- Financial Planning
- Time Off & Life Balance
- Family & Lifestyle

- Opportunities for growth and development
- Culture that is collaborative, inclusive, fast-paced, people-first
- Stable company with strong reputation in the market

Why Join Perry Homes?

At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer

Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact [email protected].