About this role
About Porch Light Health:
Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT), Methadone treatment, and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator Medical Assistant to join our growing team in a fast-paced, dynamic medical setting.
Responsibilities and Duties:
As a Medical Assistant at Porch Light Health, you will be expected to perform a combination of clinical and administrative tasks to support both our medical team and our patients. Specific responsibilities include, but are not limited to:
Booking and Rescheduling Appointments:
Coordinate with patients to schedule and reschedule appointments efficiently.
Managing Prior Authorizations:
Submit and track insurance prior authorizations to ensure timely treatment for patients.
Patient Monitoring and Communication:
Take and record patient vitals, perform injections, and provide ongoing communication with patients regarding their treatment.
Insurance Liaison:
Act as the primary point of contact for insurance-related questions and issues, ensuring proper coverage for patient care.
Provider Communication:
Maintain respectful and professional communication with providers and other medical staff.
Clinic Administration:
Assist with administrative tasks such as managing clinic data, filing paperwork, maintaining patient records, performing injections, and ensuring the clinic's smooth operation.
Clinic Operations:
Assist in opening and closing the clinic, ensuring that all tasks, such as facility cleaning and paperwork management, are completed efficiently.
Patient Education and Support:
Guide patients through paperwork, contracts, and medical protocols related to addiction treatment.
Qualifications and Skills:
The ideal candidate will possess the following qualifications and skills:
Certified Medical Assistant (CMA)
○ Registered Medical Assistant (RMA) or other relevant certification is also acceptable.
Phlebotomy Experience:
○ Phlebotomy skills are highly desirable.
Proficiency in Google Suite:
○ Comfortable using Google Docs, Sheets, and other Google applications.
Experience with EMR Systems:
○ Previous experience with Electronic Medical Records (EMR) systems is preferred (at least 1 year).
Ability to Navigate Multiple Patient Medical Record Platforms:
○ Capable of learning and adapting to various patient management systems.
Strong Communication Skills:
○ Able to communicate effectively with patients, insurance companies, providers, and coworkers in a professional manner.
Time Management Skills:
○ Ability to prioritize tasks and manage time effectively in a busy clinic setting.
Dependability and Reliability:
○ Must be reliable, punctual, and willing to travel to multiple rural locations as needed.
Transportation:
○ Reliable transportation is required for travel between clinic locations.
Job Requirements:
Education:
○ High school diploma or equivalent.
○ Certified Medical Assistant (CMA), or equivalent certification.
Experience:
○ At least 1 year of experience with EMR systems is preferred.
○ Previous experience in a medical or clinical setting, particularly addiction medicine, is a plus.
○Valid Driver's License
Schedule:
In Clinic: Alamosa Tuesday - Friday 8:00am-4:30pm (Every other Monday - Salida, company vehicle supplied)
Mobile Unit: Tuesday and Thursday mornings, rotationally to Alamosa ATC
Training: In Pueblo for 1 week.
Work setting:
- In-person- Alamosa
Education:
- High school or equivalent
- Medical Assistant Certification
- Job Type: Full-Time Hours: 40 hours per week, Tues-Saturday
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Pay: $22-27/hr. (based on education, experience, and location)
Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.