About this role
Job Summary
The Shelter Support Supervisor provides daily supervisory leadership, operational oversight, and floor coordination under the direction of the Project Manager of Client & Community Services. This salaried position directly manages on-site Shelter Support Attendants and Sanitation Support Attendants to ensure continuous operational coverage, high facility cleanliness standards, compassionate trauma-informed resident care, and strict compliance with agency standards and municipal reporting guidelines.
Key Responsibilities
Team Leadership & Direct Supervision
- Supervise, schedule, and assign daily operational duties to Shelter Support Attendants and Sanitation Support Attendants across assigned shifts.
- Conduct pre-shift huddles and shift debriefs to outline operational priorities, resident welfare alerts, supply needs, and facility updates.
- Monitor staff task execution, including regular bed checks, common area monitoring, and daily sanitation checklists; deliver real-time coaching and corrective guidance.
- Review, verify, and approve electronic timesheets and leave requests for all direct reports each pay period to maintain accurate shift coverage.
- Participate actively in the recruitment, interviewing, onboarding, and annual performance evaluation processes for floor staff; deliver documented disciplinary recommendations when required.
Operational Coordination & Reporting
- Conduct daily morning and evening census verifications and bed counts in strict compliance with agency and contractual partner deadlines.
- Collaborate daily with the Housing and Case Management Supervisor to share bed census data, intake/turnover schedules, and resident behavioral updates.
- Direct the intake, storage, and organized distribution of resident meals, linens, emergency donations, personal hygiene packs, and cleaning supplies.
- Maintain complete and accurate shift logs, client incident records, and grievance reports; enter required operational data into KLEO and City databases within prescribed timelines.
- Act as on-site operational liaison with municipal partners, emergency responders, contracted service providers, and community partners during shift hours.
- Attend supervisor meetings, agency all-staff meetings, compliance trainings, and periodic community outreach or fundraising initiatives as directed by the Project Manager of Client & Community Services.
Safety, Sanitation & Crisis De-escalation
- Supervise the daily sanitation routines executed by Sanitation Support Attendants, ensuring restrooms, dormitories, dining spaces, and staff areas remain clean, sanitary, and compliant with health codes.
- Lead crisis de-escalation efforts, address client policy infractions with trauma-informed interventions, and respond to facility or medical emergencies in accordance with agency protocols.
- Complete and file formal, detailed incident reports within 24 hours of any critical occurrence, routing copies immediately to the Project Manager of Client & Community Services.
- Conduct regular physical walkthroughs to identify maintenance concerns, safety hazards, inventory shortages, routing formal work orders and facility updates to the Project Manager of Client & Community Services promptly.
Other Duties
- Must comply with agency requirements of strict client confidentiality, professional ethics and agency policies and procedures.
- Completion of all other duties as assigned.
Qualifications & Requirements
Education & Experience
- Associate or Bachelor’s degree preferred.
- Minimum of 2 years of supervisory experience in an emergency shelter, residential housing, or social services environment.
Core Competencies
- Proven leadership ability, conflict de-escalation skills, operational coordination, and strong verbal and written communication.
Technical Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), web-based database entry, and electronic timekeeping platforms.
Language Proficiency
- English proficiency required; bilingual proficiency (Spanish or Haitian Creole) strongly preferred.
Physical Demands
- Standing, walking, and traversing stairs throughout the facility.
- Regular ability to lift or transport supplies up to 25 pounds.
Conditions of Employment
- Valid State Driver’s License, active auto insurance, and reliable transportation.
- Successful clearance of a criminal background check.
- Current CPR/First Aid certification (or completion within 30 days of hire).