Centralized Scheduling Representative (Call Center)

Job Description:

Job Title: Centralized Scheduling Representative

Location: Springfield, Missouri

Department: Centralized Scheduling

Employment Type: Full-time

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Job Summary:

Make a meaningful first impression as a Centralized Scheduling Representative with Burrell. In this office and call center role, you will welcome first-time clients, identify their service needs, and schedule initial outpatient and psychiatric appointments. Join a compassionate, collaborative team where your customer service, communication, and organizational skills will help connect individuals with the care they need.

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This position offers…

- Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
- Mileage Reimbursement – Company paid for work functions requiring travel
- Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
- Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
- Additional Perks & Benefits - Scroll down to bottom of this post to learn more

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Key Responsibilities:

- Serve as a welcoming first point of contact by answering Referral Office calls and connecting clients with the appropriate services or team members.
- Screen client contacts to identify service needs, including potential crisis situations, and process each call appropriately.
- Schedule first-time appointments for outpatient and psychiatric services based on provider availability and client needs.
- Coordinate initial visits, RAFINS, and intra-agency requests for concurrent services with outpatient and psychiatric providers throughout the Southwest Region.
- Maintain accurate appointment schedules and complete related clerical tasks, including appointment letters, reminders, filing, reports, activity logs, and tracking-system updates.
- Use approved websites and software systems to verify insurance eligibility and referral sources.
- Protect client privacy and confidentiality by following HIPAA requirements in every interaction.

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Education, Experience, and/or Credential Qualifications:

- High school diploma or GED.
- Prior customer service, call center, or medical scheduling experience.

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Additional Qualifications:

- Bring a friendly, service-focused approach to every client and team interaction.
- Demonstrate excellent written, verbal, telephone, typing, and organizational skills.
- Use computers and multiple software systems confidently and accurately.
- Work effectively both independently and with supervision while following established direction.
- Build positive, professional relationships through telephone and in-person communication.




Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.



Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.