VP, Trade Floor Support

VP, Trade Floor Support

Country: United States of America

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Vice President, Trade Floor Support Engineer builds strong relationships and serves as a trusted advisor for technology solutions supporting Front Office and trading-floor Global Markets users. The role provides high-availability technology support for business-critical trading environments, combines end-user and production application support, and provides ongoing guidance and training to increase awareness and adoption of technology. The position works daily with lines of business, traders, technology teams, application owners, vendors, and executive management, and is expected to operate effectively in a fast-paced, market-sensitive environment where rapid restoration of service and clear communication are critical.

- Provide rapid response to technical and functional issues across a wide range of trading applications and asset classes, including Bloomberg, Market Axxess, ION, and Murex.
- Work directly with traders and Front Office teams to understand business needs, diagnose issues, and provide timely support and practical technology solutions.
- Perform continuous monitoring and proactive troubleshooting to identify back-end issues, potential problem areas, and risks to system availability.
- Provide end-to-end support and configuration for trading systems, including front-end and back-end issue resolution and coordination with application owners and development teams.
- Investigate trader-related incidents, manage issues through resolution, and engage the appropriate application owners, technology teams, and vendors to ensure effective problem management and rapid recovery.
- Track outstanding issues through resolution and maintain clear ownership, communication, and follow-up with the appropriate support groups.
- Partner with Front Office management on service-level agreements (SLAs), capacity, performance, and business continuity management (BCM) planning.
- Engage application owners and development teams to assess planned changes that may affect trading application functionality or availability for Front Office users.
- Maintain accurate inventory, request, incident, and purchasing records, and ensure support documentation and troubleshooting procedures are kept current.
- Act as a trusted technology advisor and primary point of contact for business and technology teams on Trade Floor technology matters.
- Install, maintain, and troubleshoot physical computers, thin clients, virtual machines, and related hardware and software; support desktop IP telephony and telecommunications equipment.
- Perform moves, adds, and changes for desktop and telephone hardware as required.
- Develop and implement custom technology-based solutions for the office and Trade Floor as needed.
- Provide written training and user guidance on software and technology issues on a regular basis.
- Respond proactively to employee questions regarding computer systems, telecommunication devices, software programs, and related technology.
- Understand evolving technology needs across the business units and offices/floors supported and identify opportunities to improve the user experience and service delivery.
- Use IT management processes and tools, including ServiceNow and Change Control, to manage service delivery, coordinate resolution, and ensure appropriate vendor follow-up.
- Provide support for market-data platforms and vendor integrations, troubleshoot desktop components, Excel plug-ins, entitlements, connectivity, and related integrations.
- Support order and execution management workflows and associated Front Office tooling (OMS/EMS), partnering with application support, operations, and vendors to resolve time-sensitive trade and workflow issues.
- Troubleshoot trading-floor endpoint and infrastructure dependencies, including Active Directory, Group Policy, Microsoft 365/Exchange, Citrix/VDI, remote access, multi-monitor workstations, and basic TCP/IP, DNS, and network-connectivity issues.
- Perform user onboarding, access provisioning coordination, software installations and upgrades, workstation builds, hardware deployments, desk moves, and other moves/adds/changes with minimal disruption to market-hours activity.
- Apply ITIL-aligned incident, problem, change, and configuration-management practices; maintain accurate CMDB/asset information, document recurring issues, and contribute to knowledge articles and operational runbooks.
- Use scripting and automation, such as PowerShell and/or Python, where appropriate to improve diagnostics, repeatability, monitoring, and support efficiency.
- Participate in planned change validation, disaster-recovery/business-continuity exercises, and scheduled after-hours or on-call coverage when required to support critical trading services.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

- Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

- 9+ Years experience with client (PC) technologies and support services. - Required.
- 3+ Years of Trading Floor End User Technology (EUT) support experience. - Preferred
- 3+ years of production application support experience. - Preferred
- Expert-level Windows operating system support and troubleshooting skills.
- Strong interpersonal and communication skills, with the ability to work effectively with traders, business stakeholders, technology teams, and executive management.
- Hands-on experience with Active Directory and Group Policy; working knowledge of Microsoft 365/Exchange, Citrix/VDI, remote access, and core network troubleshooting (TCP/IP and DNS).
- Experience supporting market-data platforms and integrations; Bloomberg required, with LSEG Workspace/Reuters, ICE, Fidessa, or comparable trading/market-data platforms preferred.
- Experience supporting OMS/EMS or other Front Office trading workflows and working across application, infrastructure, network, operations, and vendor teams.
- Working knowledge of ITIL practices, including incident, problem, change, and configuration/CMDB management in an SLA-driven environment.
- PowerShell, Python, or other scripting/automation experience preferred.
- Ability to provide scheduled after-hours, change-window, or on-call support when required by business-critical trading services.
- SCCM administration experience. - Preferred.

Certifications:

- CompTIA A+ certification - Preferred.

It Would Be Nice For You To Have:

- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:
$145,000.00 USD
Maximum:
$195,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next :

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.