About this role
company
Patient Care Coordinator- Avelure | St. Louis, Missouri
About Avelure
Avelure Med Spa, part of Advanced MedAesthetic Partners (AMP), is a premier medical aesthetics practice serving the St. Louis area. Avelure combines the personalized feel of a local aesthetics practice with the training, resources, operational support, and growth opportunities of a national aesthetics platform.
Our team is focused on delivering a polished, welcoming, and elevated patient experience. Every interaction is intentional and designed to help patients feel confident, cared for, and supported throughout their aesthetic journey.
About the role
We’re hiring a Patient Care Coordinator to join our Avelure team in St. Louis, Missouri. The Patient Care Coordinator is often the first and last impression a patient has of our clinic. This role is responsible for creating a warm, professional, and positive experience while supporting consultations, scheduling, follow-up, patient education, rebooking, memberships, and daily clinic operations.
This role is ideal for someone who is friendly, organized, confident communicating with patients, and excited to work in aesthetics, skincare, med spa services, and patient care.
Compensation
This position offers competitive hourly compensation based on experience.
What you’ll do
- Welcome patients and create a polished, friendly, and high-touch experience.
- Respond to patient inquiries, leads, phone calls, texts, and emails in a timely and professional manner.
- Schedule appointments, coordinate provider calendars, and support smooth daily patient flow.
- Manage patient check-in, checkout, payments, rebooking, and follow-up communication.
- Educate patients on services, treatments, memberships, promotions, financing options, and retail products.
- Support consultations by helping patients feel informed, prepared, and cared for.
- Help drive patient retention through rebooking, follow-up, and relationship-building.
- Maintain accurate patient records, appointment notes, CRM updates, and administrative documentation.
- Partner with providers and teammates to support clinic goals and an exceptional patient experience.
- Follow HIPAA, confidentiality, safety, and company policies at all times.
What we’re looking for
- High school diploma or equivalent required.
- Experience in aesthetics, med spa, cosmetic dermatology, wellness, healthcare, hospitality, sales, or customer service preferred.
- Strong communication, organization, multitasking, and follow-through skills.
- Warm, professional, and patient-focused approach.
- Confidence discussing services, memberships, promotions, financing, and retail products.
- Ability to build trust quickly and create a welcoming experience for patients.
- Comfort using scheduling systems, phones, computers, CRM tools, and patient management platforms.
- Detail-oriented mindset with a commitment to accuracy and confidentiality.
- Dependable, punctual, team-oriented, and adaptable in a fast-paced environment.
- Interest in aesthetics, skincare, wellness, and continued learning.
Work environment
This is a patient-facing role in a medical aesthetics practice. The position includes front-desk, administrative, sales-support, and patient-care coordination responsibilities. The role requires frequent communication with patients and team members, use of phones and computers, and periods of sitting, standing, and moving throughout the clinic.
Reasonable accommodations may be made for qualified individuals with disabilities.
Growth opportunities
Avelure and AMP are committed to developing team members who are passionate about aesthetics, patient experience, and practice growth. This role offers exposure to patient relations, aesthetic services, sales, operations, and business development, with opportunities to learn from experienced providers and leaders across the AMP network.
Benefits and perks
Benefits may vary by position, employment status, and plan terms, and may include:
- Medical, dental, and vision coverage
- Retirement savings opportunities with employer contributions
- Life insurance and disability coverage
- Employee perks on treatments, products, and services
- Continuing education, mentorship, and professional development
- Access to AMP’s network of industry leaders and aesthetic professionals
- Recognition programs
- Flexible paid time off and holiday closures
Our culture
Avelure and AMP are built around exceptional patient care, teamwork, professional growth, and integrity. We value people who are proactive, positive, accountable, and committed to creating a best-in-class experience for every patient.
Equal employment opportunity
Advanced MedAesthetic Partners (AMP) is an Equal Opportunity Employer. We prohibit discrimination and harassment and are committed to fostering a diverse, inclusive, and respectful workplace.