Outreach Manager - Small Businesses

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Engagement team is looking for qualified candidates to fill an open Outreach Manager - Small Businesses position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

This role is posted at two different levels for one opening: Senior Outreach Manager - Small Businesses (6714) & Outreach Manager - Small Businesses (6715). Please apply to the position that best matches your qualifications.

This position will directly work with our small businesses in PSE’s South and West regions in Pierce, Thurston, Kitsap, and Lewis Counties. This position requires someone who can think strategically, collaborate with others, and take ownership of designing and executing outreach plans in their community, exercising sound judgment and initiative while leveraging organizational support and resources.

The Customer Outreach team is dedicated to fostering participation in PSE’s programs, encompassing initiatives including energy efficiency, bill assistance, customer renewable energy programs and others. This is achieved through direct customer education and strategic partnerships at the local level. Our team helps customers save money and meet their sustainability goals, while supporting PSE’s clean energy future.

- Direct interactions with customers, including small business owners and community based organizations

- Plan and lead energy efficiency education presentations, workshops and tablings in the community

- Build relationships with community partners and business owners

- Build trust with the community through consistent in person outreach

- Work with Marketing and Events teams to support and coordinate program campaigns

- In field travel required throughout service area, the expectation of this at 50% of the week in field. Some evening and weekend work will be required.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

This job is considered "safety sensitive" as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

- Works to understand customers and communities with barriers to participation and supports approaches to reach them with program information.

- Works with program, marketing, and events teams to i execute on-the-ground outreach elements for program campaigns under guidance from senior staff and management.

- Supports relationship building with community partners and business owners, through direct customer interactions with small business owners.

- Maintains knowledge of PSE programs and their basic interactions to effectively communicate benefits to customers.  Able to find and advocate for the best fit for our customer.

- Plans and conducts program education presentations, workshops, and tabling events. Supports efforts to increase participation in existing products and services and raises awareness of customer emergency preparedness.

- Supports trust-building and relationship development within the community through consistent in-person outreach activities.

- Implements local direct-to-customer outreach plans for assigned communities under supervision.

- Executes residential and/or small business program-specific outreach activities as directed by senior outreach staff and management.

- Operates a motor vehicle a minimum of six (6) hours a week to travel to commercial and community locations or facilities.

- During emergency events, supports corporate crisis response efforts at a local level by distributing information on PSE's emergency response and safety messaging.

- Performs other duties as assigned.

Minimum Qualifications

- Bachelor’s degree in communications, public relations, social work or related field or an equivalent combination of education and experience.

- Five (5) years of experience in external relationship management/customer outreach.

- Experience in customer outreach/community relations.

- Experience supporting the execution of customer outreach activities.

- Project management skills including hands-on activities (e.g., assisting with workshops, staffing event tables, helping customers sign up for programs, etc.). Strong verbal, written, and presentation skills.

- Basic analytical and problem-solving skills.3

- Understanding of community needs and customer service principles.

- Ability to manage multiple tasks and adapt to changing priorities.

- Experience working with external partners and diverse communities.

- Ability to work collaboratively with team members.

- Ability to connect with customers in person within assigned service area on a regular basis.

- Excellent verbal and written communication skills.
Ability to work evenings and weekends on occasion as needed.

- Current Washington State Driver’s License.

Desired Qualifications

- Experience participating in, reviewing, or utilizing energy audits and energy evaluations to identify efficiency opportunities, support energy management strategies, and inform customer recommendations.

- Bilingual or fluent written and verbal communication in a language other than English.

- Knowledge and familiarity with local community, including those who face barriers to participate.

- Understanding of investor-owned utility business model.

- Knowledge of energy efficiency, renewable energy, corporate responsibility, and sustainability. Proficient in Microsoft Word, Excel, and PowerPoint.

- Proficient in SmartSheet.

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition , which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is $82,000.00 - $136,300.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com) .

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [email protected] or 425-462-3017.