About this role
What you'll do
What you’ll do
- Answer incoming calls professionally and provide courteous, responsive customer service. - Gather and verify transport details, including pickup and destination, requested timing, patient needs, and contact information. - Enter complete, accurate information into our computer-aided dispatch (CAD) system. - Communicate new requests, changes, and time-sensitive information to dispatchers so they can coordinate the appropriate response. - Follow up on missing information and route questions or concerns to the appropriate team member. - Protect patient privacy and maintain confidentiality in accordance with HIPAA and company policies.
What you bring
- Clear verbal and written communication, strong listening skills, and attention to detail. - Confidence using computers and entering information while speaking with callers. - The ability to manage competing priorities and remain calm in a fast-paced environment. - A dependable, collaborative approach and willingness to learn. - Customer service, call center, healthcare, or EMS experience is a plus.
Why Apex
Our work centers on people: our patients, healthcare partners, and each other. We value Honesty, Accountability, and Service, and we look for teammates who take ownership, support one another, and bring care to their work.
Benefits listed in our current job postings include:
- Health, dental, and vision insurance.
- 401(k) with employer matching.
- Paid time off.