About this role
Scope of Position
The Special Projects Attendant will ensure the ultimate cleanliness of mainly carpet, upholstered furniture, and balconies of all guest rooms. In addition he/she will ensure that hallways, stairwells, and closets are maintained with adequate supplies, terries and linen to par.
Position Requirements
- Previous housekeeping experience preferred.
- Ability to work cohesively as part of a team with minimum supervision.
- Ability to focus attention on guest needs.
- Adhere to safety, rules and company policies.
- Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery.
Responsibilities
- Approach all encounters with guests and team members in a professional, service-oriented manner.
- Comply with standards and regulations to encourage safe and efficient hotel operations.
- Gain knowledge of all hotel services and facilities to be able to answer guests and members’ inquiries.
- Be knowledgeable with Safety Data Sheet specifications.
- Maintain and care for tools and equipment.
- Bonnet Cleaning & Extraction of guest room carpet & corridors.
- Move furniture from buildings & guest rooms to different locations when required.
- Work dual responsibilities.
- Remove trash and dirty linen from guests’ floors and deliver to basement for laundry pick up, when needed.
- Complete guest requests as assigned within allotted time, as per brand standards.
- Report all maintenance concerns immediately to supervisor or office coordinator.
- Check daily assignment/daily duties.
- Return cleaning supplies/equipment daily.
- Perform any requests given by management.
Education
- High school diploma; experience in a large hotel environment, preferred.
Skills and Abilities
- Ability to communicate in the English language (Second language is a plus).
- Ability to perform assigned duties with attention to detail, speed, and accuracy.
- Ability to work flexible schedules including holidays and weekends.
- Able to perform multiple tasks.
Physical Requirements
- Must be able to work in a fast paced environment.
- Must be physically fit in order to lift, pull and push items up to 100 pounds.
- Also requires standing/walking/reaching and bending througho ut shift (up to 8 hours).