Airport Assistant General Manager II - Food & Retail Concessions Division

Airport Assistant General Manager II, Food & Retail Concessions Division

General Description and Classification Standards

The Airport Assistant General Manager II (“AGM”) reports to the Airport Deputy General Manager of the Office of Revenue Development & Management. The AGM role will manage, plan, organize, integrate, and directly oversee the Airport’s Concessions Program for all concessions, including food & beverage, retail, advertising, passenger services, and vending at the Airport or on its property.

The AGM will be responsible for developing and updating a concessions master plan, including recommendations for building the concessions program, developing budgets, forecasts, and pro forma, enhancing the customer experience, and implementing innovative concepts and ideas. Additionally, the AGM will evaluate, develop, manage all airport concessions agreements, monitor and evaluate the concessions program’s financial and customer service performance, and develop plans to explore, generate, and drive non-aviation revenues while keeping the Airport’s ACDBE program and small business goals at the forefront. This role plays a critical team role in defining and implementing strategies and initiatives to maximize non-aeronautical revenue and enhance the customer experience in accordance with Airport policies and the strategic business plan. Specifically, the AGM will assist in leading / directing the day-to-day strategic and business initiatives related to growing concessions revenue; provide guidance and expertise for multiple functions within concessions; allocate and manage budgeted resources; establish processes and procedures to maintain efficiency within assigned business units; oversee multiple director and/or manager-level positions; provide leadership, guidance, and coaching to team members; and inspire a collaborative culture that is high performing and delivers results.

This is a senior level position within the Hartsfield-Jackson leadership structure.

Supervision Received

Able to work effectively with minimum supervision. Direction received is very general and focuses more both immediate and strategically planned objectives. This is a policy-advisory level of management.

Minimum Qualifications - Education and Experience

Bachelor’s degree in business/public administration, aviation management, or a related area.

Minimum of (10) years of management experience commercial development, business management, aviation services and/or related fields.

Preferred Education & Experience

Master’s degree in business management, commercial development, aviation services/industry, transportation and/or related assignments.

Licensures and Certifications

None required in general.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job