About this role
About the Role:
We're looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.
You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.
Mentorship: Guided by experienced customer support professionals and team leads throughout the programme.
Learning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.
Programme Details:
- Work Type: Apprenticeship
- Department: Customer Support
- Duration: 12 months
- Shift Timings:
- 8 AM–5 PM CST, Monday–Friday
- 4 AM–1 PM CST, Monday–Friday
- Monthly Stipend: 32,000
- Location: Remote – India
- Programme Start: November 2026
What you will do:
- Handle customer queries through chat, email, Zoom, and calls.
- Troubleshoot and resolve common product and configuration issues.
- Escalate complex technical issues with clear documentation.
- Deliver excellent customer experiences through professional and empathetic communication.
- Learn HighLevel's products, tools, and support processes through hands-on training.
- Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
- Leverage AI tools to improve support efficiency and customer experience.
What We're Looking For:
- Recent graduates or individuals looking to start a career in technical customer support.
- Strong English communication skills, both written and verbal.
- Basic technical aptitude and interest in SaaS products and technology.
- Good problem-solving skills and a customer-first mindset.
- Ability to handle challenging customer situations with patience and empathy.
- Willingness to learn new tools, processes, and technologies quickly.
- Strong attention to detail and ability to work collaboratively in a remote environment.
- Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.