About this role
At Loyalty Partner Solutions GmbH we are pioneers and technology leaders in high-performance loyalty management software for the airline, retail, travel, and transportation sectors. Headquartered in Munich, with teams around the world, we develop comprehensive software solutions for the operation of complex customer loyalty programs, which we implement for our clients worldwide.
We develop long-term partnerships with our clients, advise them on their digitalization journey, work on innovative ideas together, and put them into practice.
Among the companies that count on our know-how are Lufthansa, for its frequent flyer program Miles & More, Deutsche Bahn AG for its BahnCard and BahnBonus programs, PAYBACK, and international air carriers such as China Southern Airlines and United Airlines.
- 10+ years of experience.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or comparable experience; advanced degree preferred.
- Experience in customer-facing incident management or technical operations.
- Working knowledge of ITIL service management practices (incident, problem, and change management), ITIL certification preferred.
- Hands-on DevOps experience with CI/CD pipelines and automation tooling (e.g., Jenkins, GitHub).
- Experience with public cloud platforms (AWS, Azure, or GCP) and cloud-based SRE practices.
- Familiarity with containerization and orchestration (Kubernetes, Docker) and microservices architecture.
- Familiarity with a modern observability stack (e.g., Splunk, Prometheus, Grafana), including logging, monitoring, tracing, and performance analysis.
- Experience with Linux/Unix systems, infrastructure as code (e.g., Terraform), and scripting languages (e.g., Python, Bash), familiarity with object-oriented languages such as Java a plus.
- Good written communication skills.
- AWS (DevOps) certification preferred.