About this role
We are seeking an experienced, motivated, and results-driven Hotel Manager to oversee daily hotel operations and ensure exceptional guest satisfaction, strong financial performance, and compliance with brand standards.
The ideal candidate will have a strong background in hotel operations, employee management, financial oversight, and guest relations. This individual must be a hands-on leader who can motivate employees, improve operational efficiency, control expenses, and maintain high standards across all departments.
Key Responsibilities
- Oversee daily hotel operations, including Front Desk, Housekeeping, Maintenance, and other departments.
- Ensure compliance with Marriott or Hilton brand standards and operating procedures.
- Monitor guest satisfaction, respond to complaints, and implement service improvements.
- Recruit, train, supervise, and develop employees and department leaders.
- Prepare staffing schedules and manage payroll and labor expenses.
- Monitor hotel budgets, financial reports, operating expenses, and profitability.
- Track occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
- Work with sales and revenue management teams to improve occupancy and revenue.
- Conduct regular inspections of guest rooms, public areas, and hotel facilities.
- Ensure housekeeping and maintenance teams maintain cleanliness and property standards.
- Monitor vendor relationships, purchasing, inventory, and expense controls.
- Ensure compliance with applicable safety regulations, emergency procedures, and company policies.
- Prepare operational reports and communicate performance results to ownership.
- Identify opportunities to improve guest satisfaction, employee performance, and financial results.
Qualifications and Requirements
- Minimum of 3–5 years of hotel management or hotel operations experience preferred.
- Previous experience as a Hotel Manager, Assistant General Manager, or General Manager preferred.
- Marriott or Hilton hotel experience strongly preferred.
- Knowledge of front office operations, housekeeping, maintenance, and guest service.
- Experience managing budgets, payroll, expenses, and financial reports.
- Understanding of hotel performance metrics, including occupancy, ADR, and RevPAR.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities and lead a team in a fast-paced environment.
- Proficiency with hotel management systems and Microsoft Office applications.
- Flexibility to address operational needs outside normal business hours when necessary.