(Senior) Sales Process Specialist

Works independently to manage and continuously improve sales processes and commercial operations that support business growth and customer experience. Provides advanced operational support across the sales lifecycle, including quotation and order processing, sales data management and reporting, account and project support, and cross-functional issue resolution. Partners closely with Sales, Finance, Delivery, Marketing, and other stakeholders to ensure accurate data, timely execution, effective follow-up, and continuous process improvement.

- Bachelor’s degree or equivalent relevant work experience preferred.
- 6+ years of relevant experience in sales operations, sales support, commercial operations, or related functions.
- Strong understanding of sales processes, order management, and commercial operations, with the ability to independently manage non-routine operational issues.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), CRM systems, and sales reporting tools; experience with Salesforce and Power BI is preferred.
- Experience managing sales data, reporting, internal systems, and operational workflows with strong attention to accuracy and data integrity.
- Demonstrated ability to coordinate across Sales, Finance, Marketing, Delivery, and other cross-functional teams to drive issue resolution and timely execution.
- Strong analytical, problem-solving, organizational, and communication skills.
- Ability to prioritize multiple requests, manage deadlines, and work independently with limited guidance.
- Customer-focused mindset with the ability to effectively support both internal stakeholders and external customers.
- Strong written and verbal English communication skills are required, with the ability to effectively collaborate with cross-functional teams across the Asia Pacific region.
- Knowledge of UL products, services, and applicable sales processes is preferred.