Program Manager I

Job Requirements

Role – Program Manager – Digital Banking Compliance, Risk & Governance

Function/Department – Digital Banking

Location – BKC Mumbai

Job Purpose:

The Program Manager – Compliance, Digital Banking will drive the end-to-end regulatory, compliance, operational risk, audit and third-party governance agenda for Digital Banking. The role acts as a central coordination point across Digital Banking and key control and governance functions, ensuring regulatory commitments, audit observations, risk events, vendor assessments and governance requirements are tracked through to timely closure.

This is a hands-on programme governance role requiring strong understanding of banking regulations, digital banking controls, audit management, third-party risk and regulatory reporting, combined with the ability to drive multiple stakeholders to closure.

Primary Responsibilities:

Regulatory & Compliance Governance

· Own and coordinate the compliance governance agenda for Digital Banking programmes.

· Ensure timely preparation and submission of monthly and quarterly RBI regulatory reporting and coordinate responses to regulatory queries.

· Track regulatory commitments and maintain supporting documentation and evidence for review.

· Coordinate closure of RBI CSITE observations relevant to Digital Banking.

· Maintain regulatory and compliance trackers with clear ownership, target dates, evidence and closure status.

· Coordinate periodic review and update of the Internet and Mobile Banking Policy, including governance required for Board approval.

Audit & Observation Management

· Coordinate and support Internal Audit, Compliance reviews and thematic audits covering Digital Banking.

· Review and coordinate responses relating to processes, policies, regulatory requirements and internal controls.

· Drive closure of audit and compliance observations with business, technology and control-function SPOCs.

· Maintain centralised tracking of observations, remediation commitments and closure evidence, with timely escalation of ageing items.

Operational Risk & KRI Management

· Coordinate timely submission of all Digital Banking Key Risk Indicators (KRIs) with ISG, BTO, RCU and relevant stakeholders.

· Coordinate with BORM for closure of risk events raised against Digital Banking.

· Gather, validate and maintain supporting evidence from business and technology SPOCs.

· Coordinate submission of Self-Testing reports to Operational Risk and track open risk items through closure.

Third-Party Risk & Vendor Governance

· Act as Vendor Relationship Manager (VRM) for regulatory and risk-governance requirements relating to Digital Banking vendors.

· Coordinate with TPRM, Procurement, ISG and business stakeholders for vendor governance and regulatory requirements.

· Drive Vendor Assessment Reviews, Materiality Assessments, RTTs, TPSA periodic assessments, remediation and closure of vendor findings.

· Maintain visibility of vendor-related compliance gaps, observations and upcoming assessments.

Business Continuity & Resilience

· Coordinate Digital Banking BCM and Business Impact Analysis (BIA) requirements.

· Ensure required evidence and artefacts are collected and submitted within agreed timelines.

· Work with technology, business and risk stakeholders to drive closure of gaps arising from BCM/BIA exercises.

SOP, Policy & Control Governance

· Facilitate periodic updates to the Optimus Programme SOP and coordinate with ORM, Compliance and RCU for submission to Operational Risk.

· Maintain documentation and evidence supporting key Digital Banking controls.

· Coordinate periodic control reviews and ensure identified gaps are tracked through closure.

Programme Governance & PMO

· Establish an integrated governance view covering regulatory requirements, audits, risk events, KRIs, policies, vendor risks and compliance observations.

· Establish clear owners, milestones, dependencies and closure evidence for governance items.

· Prepare management-level dashboards highlighting open items, upcoming commitments, ageing observations and areas requiring intervention.

· Facilitate governance forums and follow up with respective SPOCs until closure.

· Support the CBDC squad from a PMO and governance perspective.

Secondary Responsibilities :

· Timely regulatory submissions and RBI responses

· Closure of RBI CSITE, Internal Audit and Compliance observations

· Monthly Digital Banking KRI submissions and timely closure of BORM risk events

· Current and approved Optimus Programme SOP and Internet & Mobile Banking Policy governance

· BCM/BIA submissions and evidence

· TPRM and TPSA assessment coordination and vendor compliance closure

· Self-Testing reporting to Operational Risk

Skills and Attributes

· Strong understanding of banking compliance and operational-risk governance.

· Understanding of RBI regulatory expectations applicable to digital banking.

· Working knowledge of audit-management and observation-closure processes.

· Knowledge of third-party/vendor risk-management principles, including TPRM/TPSA.

· Strong programme and stakeholder-management capability.

· Ability to translate regulatory/control requirements into actionable deliverables.

· Strong documentation, evidence management and executive reporting skills.

· Exposure to cybersecurity, technology-risk controls, BCM/BIA, KRIs, Internet/Mobile Banking, Payments or CBDC programmes is advantageous.

Qualifications: Graduation: B.Sc., B.Tech, or B.E. Post-Graduation: MBA or PGDM

Experience: 4+ years of relevant experience in digital product management.

Industry : Digital Banking Business & Product • Digital Banking Technology • Compliance • Operational Risk / ORM • BORM • RCU • ISG • BTO • Internal Audit • TPRM / TPSA • Procurement • Digital Banking Vendors • CBDC Programme Stakeholders