About this role
This is a remote position.
Core Roles & Responsibilities
1. End-to-End Delivery & Project Governance
- Landscape & Program Management: Oversee full-lifecycle SAP implementations, rollouts, upgrades (e.g., ECC to S/4HANA migration), and Application Support/Maintenance (AMS) contracts.
- Scope & SLA Management: Define project scope, track milestones, and ensure delivery aligns with contractual SLAs, KPIs, and Quality Assurance (QA) standards.
- Risk & Issue Management: Proactively identify technical, resource, or process risks, developing mitigation strategies before they impact project timelines or budgets.
2. Team Leadership & Resource Management
- Cross-Functional Team Management: Lead multidisciplinary SAP teams consisting of functional consultants (FICO, MM, SD, PP, etc.), technical consultants (ABAP, Basis, BTP), project managers, and solution architects.
- Resource Allocation & Capacity Planning: Manage bench strength, team utilization, onboarding, and talent allocation across active projects and upcoming pipelines.
- Mentorship & Performance Tracking: Set performance goals, conduct appraisals, and foster continuous learning/up-skilling in modern SAP solutions (S/4HANA Cloud, SAP Analytics Cloud, SAP BTP).
3. Client & Stakeholder Management
- Expectation & Communication Alignment: Lead status reporting, steering committee meetings, and delivery reviews to keep internal leadership and clients aligned.
- CSAT (Customer Satisfaction): Maintain high customer satisfaction metrics and drive continuous service improvements based on client feedback.
4. Financial & Commercial Oversight (P&L)
- Budget & Margin Management: Own project/account P&L, controlling burn rates, resource costs, margin tracking, and financial forecasting.
- Change Order Management: Identify out-of-scope requests and negotiate Change Requests (CRs) to protect project margins and expand account revenue.
5. Solutioning & Pre-Sales Support
- RFP/RFI Assistance: Partner with pre-sales and sales teams to build delivery estimates, staffing models, implementation methodologies (e.g., SAP Activate), and proposals.
- Account Farming: Identify organic growth opportunities within existing client accounts to expand SAP services footprint.
Experience: 12–16+ years of total IT experience, with at least 5–8 years managing large-scale SAP projects/programs.
- SAP Expertise: Hands-on background in SAP (functional or technical) prior to moving into delivery management. Experience with S/4HANA conversions or greenfield implementations is usually essential.
- Methodologies: Strong knowledge of SAP Activate , Agile/Scrum, and Waterfall methodologies.
- Certifications to Look For:
- PMP (Project Management Professional) or PRINCE2
- SAP Certified Application Associate / S/4HANA certifications
- Agile/Scrum Master (CSM, SAFe)
- ITIL (for Support/AMS delivery managers)