O365 Senior Engineer

Senior Technical Lead

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth; we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Role Overview

Lead the architecture, governance, modernization, and operational excellence of Microsoft 365 and AI-powered workplace technologies, including Copilot, Copilot Studio, Entra ID, Exchange Online, Teams, SharePoint, Intune, and Purview. Drive secure adoption, automation, compliance, and digital workplace innovation to enhance productivity, collaboration, and business outcomes.

Key Roles and Responsibilities

· Lead complex M365 migrations, upgrades, integrations, and architecture-level resolution of Severity 1 and 2 incidents, including RCA and permanent fixes.

· Own the architecture, roadmap, standards and governance for Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID, Intune, Purview and Viva.

· Lead Microsoft 365 Copilot readiness and adoption including licensing, data governance, security, semantic index and change management.

· Own administration, governance and operational support for Microsoft 365 Copilot and AI services.

· Design, deploy and manage Copilot Studio agents and conversational workflows.

· Administer Microsoft Graph Connectors, Microsoft Search and Semantic Index optimization.

· Develop AI support models, SOPs, prompt libraries, training, adoption and business value reporting.

· Leverage Power Platform, AI Builder and Power Automate to automate IT and business processes.

· Drive automation using PowerShell, Azure Automation, Intune remediations and AI-assisted ticket triage.

· Provide technical leadership to L2/L3 engineers and administrators.

· Drive automation and proactive support using PowerShell, Power Platform, Azure Automation, Intune remediations, and AI-assisted ticket triage.

· Provide technical leadership and mentoring to L2/L3 engineers and administrators, and maintain SOPs, design standards, and knowledge documentation.

· Mentor engineering teams and drive architecture reviews & technical leadership.

Essential Experience and Skills

· 10-12 years of enterprise Microsoft 365 architecture and operational support experience.

· Deep knowledge of Exchange, SharePoint, Teams, OneDrive, Entra ID, Purview, hybrid identity and enterprise security.

· Deep understanding of Microsoft 365 Copilot architecture, deployment, administration and support.

· Experience with Copilot Studio, custom agents, AI Builder and Power Platform.

· Knowledge of Microsoft Graph, Graph Connectors, Microsoft Search and Semantic Index.

· Experience using AI for ITSM, knowledge management, workflow automation and ticket triage.

· Experience with Responsible AI, AI governance, privacy, compliance and data protection controls.

· Ability to create enterprise prompt engineering standards and AI usage policies.

· Practical experience deploying Microsoft 365 Copilot, Copilot Studio, Claude or similar enterprise AI solutions.

Preferred Certifications

· Microsoft 365 Enterprise Administrator Expert

· MS-102 Microsoft 365 Administrator

· SC-300 Identity and Access Administrator

· SC-400 Information Protection Administrator

· AI-102 Azure AI Engineer Associate

· Applied Skills: Microsoft 365 Copilot Administration

· Applied Skills: Microsoft Copilot Studio

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

· Stay Curious: Being hungry to learn and grow, always asking the big questions.

· Seek Clarity: Embracing complexity to create clarity and inspire action.

· Own the Outcome: Being accountable for decisions and taking ownership of our choices.

· Center on the Client: Relentlessly adding value for our customers.

· Be a Challenger: Never complacent, always striving for continuous improvement.

· Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.

· Commit to each other: Contributing to making Circana a great place to work for everyone.

Location : This position can be located in the following area(s): Bangalore

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.