About this role
GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)
Job Summary:
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under close supervision. Must work collaboratively with others.
Key Responsibilities:
Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers.
Performs IT support for assigned area(s) according to documented processes.
Diagnoses and problem solves issues with IT hardware or software components with direction.
May require ability to install, configure, or disposition IT hardware and/or application issues.
Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
Assists with additional IT responsibilities as assigned.
Must Have
- Basic SQL & database knowledge
- Windows OS & hardware troubleshooting
- Networking fundamentals – TCP/IP, IP, LAN/Wi-Fi
- Strong troubleshooting & analytical skills
- Good communication and documentation skills
- Willingness to support manufacturing/shop-floor operations
Good to Have
- Basic MES / SCADA concepts
- Oracle ERP fundamentals
- Barcode, scanner & printer troubleshooting
- Basic scripting/programming
- Understanding of manufacturing processes
- Application/log troubleshooting
Nice to Have
- DELMIA Apriso / CMES
- Ignition / SCADA
- Packship & Kitting applications
- Zebra printers, scanners & HHT devices
- PLC / OPC-UA / industrial communication
- ERP–MES–SCADA integration
- Industry 4.0 / IoT exposure