Deputy Manager - Branch Operations

Role Summary

TAT

- Ensure TAT is achieved as per agreed SLA

Quality & FTR

- 99% Quality & FTR needs to be maintained across all line of Business

Stake Holder Management

- Ensure to manage internal and external stakeholders and according to give the feedback, ensure smooth transactions and process improvement, better relations.

Productivity & Process Improvement

- Ensure Optimum utilization of resources and individual productivity of resources are measured accordingly.

- To indentify process gaps and suggest for improvements

​​​​​​​Compliance

- Nil compliance, Audit deviations OR impact on overall Operations audit - Satisfactory Audit rating .

Key Accountabilities/ Responsibilities

Stakeholder interfaces

Experience

1-4 years

Education

Any Graduate or MBA preferably