About this role
Job Title
Collection Officer
Job Scope
The Collection Officer is accountable for managing payments on receivables and following up on outstanding debts and/or deferred payments from clients. S/He maintains continuous communication with clients, negotiate payment methods and attempts to collect timely payments mitigating company losses.
Main Duties and Responsibilities
- Research accounts and contact respective clients to agree on suitable payment plans and develop collection schedules and methods
- Follow up with clients to collect receivables as per communicated deadlines and ensure payments are processed on time
- Monitor accounts to identify overdue payments and debts, investigate historical data and institute legal actions, when necessary, in coordination with the direct manager
- Maintain and update account status and client’s database while keeping track of all activities and payment records
- Establish and maintain strong business relationships with clients, respond to queries and cascade complaints as and when necessary
- Issue periodic statements and report on collection and accounts receivable status to concerned
Position Requirements
Education
Bachelor’s degree in Accounting or Finance
Experience
At least 2 years of relevant experience