About this role
The Opportunity
As a Junior Implementation Specialist, you will support publishers and merchants throughout their integration journey with Coda from initial setup to post-launch operations. You’ll assist in guiding partners through our API, troubleshoot technical issues, and ensure a smooth go-live experience. This is a hybrid technical-operations role ideal for someone eager to grow their API knowledge and project coordination skills.
What you'll do
Complex Integration Leadership (all Coda products including Payin, Payout)
- Own technical relationships with high-value or multi-market merchants
- Design and propose solutions for non-standard use cases (e.g., multi-currency, special routing logic)
- Lead technical deep-dives, troubleshooting, and root cause investigations
- Ensure secure, compliant, and optimized integration implementation
Merchant Success & Technical Guidance
- Monitor integration health and recommend performance improvements
- Conduct technical business reviews with strategic partners
- Act as the escalation point for critical technical blockers
- Translate merchant feedback into actionable improvement proposals
Internal Advocacy & Process Optimization
- Lead testing of new features in coordination with Product and Engineering
- Maintain complex scenario runbooks and reusable templates
- Propose automation or tooling to reduce integration effort and errors
- Improve SLA turnaround and cross-team workflows
Team Mentorship & Enablement
- Coach junior specialists and support their case handling growth
- Keep documentation, checklist and process guides up to date
- Collaborate in hiring and onboarding of new joiners
- Drive knowledge-sharing culture across the team
What you'll bring
- 3+ years of experience in technical support, solution engineering, integration, or similar fields
- Demonstrated ability to operate autonomously during US business hours (remote), effectively troubleshooting and solving complex issues with minimal supervision.
- Client-facing experience with strong communication skills for cross-functional and external stakeholder management.
- Strong knowledge of REST APIs, HTTP protocols, webhooks, and authentication standards (e.g., JWT, request signing).
- Hands-on debugging skills using tools like Postman, SQL, and log management platforms (e.g., Kibana, HyperDX).
- Experience supporting payment systems or fintech merchants (highly preferred).
- Strong project management and coordination skills across multi-time-zone projects.
- Fluency in English with comfort working in multicultural, cross-regional environments.
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!