Senior Engineer I, Customer Support

- Be the technical expert for K&S wire bonding products, providing advanced troubleshooting and support to customers and field service teams.
- Drive customer success and product performance by resolving technical issues, recommending upgrades, and supporting new product introductions and retrofit programs.
- Collaborate globally and support locally , partnering with engineering, sales, and service teams while providing hands-on customer support both remotely and on-site when needed.

- Minimum of a Diploma or Degree in an engineering-related discipline.
- At least five years of work experience in the semiconductor assembly manufacturing industry is preferred.
- Knowledge of wire bonding technologies with process application experience is an advantage.
- Competent in Microsoft Office and able to effectively use diagnostic tools, such as oscilloscopes and encoder alignment tools.
- Strong technical troubleshooting and problem-solving skills, ideally within semiconductor equipment, electronics, automation, or a related industry.
- Excellent communication and stakeholder management skills, with the ability to work effectively with customers and cross-functional teams.
- Customer-focused mindset with the ability to manage multiple priorities in a fast-paced environment.
- Willing and comfortable to travel internationally up to 20-40% of the time to support customers, field teams, product deployments, and business needs across the region.

Company overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com .

Equal Opportunity :

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.