About this role
The position will work cross-functionally with internal Ford stakeholders and relevant support teams, leveraging available resources, tools and systems such as PANDA, MicroCat, SharePoint and other applicable platforms to investigate and resolve dealer enquiries effectively.
The Helpdesk Operator will also build and maintain strong working relationships with dealers and internal stakeholders, ensuring clear communication, timely feedback and proactive follow-up on outstanding enquiries.
- Matric with Maths & English
- Minimum of 2 years within the Automotive Industry Logistics environment background.
- Must have displayed proven capability of advanced PC skills & presentation preparation skills using microsoft office.
- Excel intermediate skills
- Microcat, QMS and PA Queries
- Panda System knowledge will be advantage.
- HelpDesk, Planning, Data Analysis, PS&L Knowledge